Can you please tell us how we can improve this article? 2) You are using an outlet with a higher voltage than what is recommended for fast charging. Free standard shipping with $35 orders. Amazon.com: Customer reviews: Gotrax Vibe Electric Kick Scooter, 6.5 Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me Press J to jump to the feed. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Fix Water Leaking From Air Conditioner. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. You may need a replacement battery if your current one is faulty or has sustained physical damage. It goes fast and I can go up big hills . Aug 15, 2020 Looking For The Best Lock For An Electric Scooter? Brand new battery not holding charge. In removed the old handle bar and battery and installed new one. Then plug your charger cable into both ends and leave it overnight. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Learn more about your GOTRAX from full overviews and specs to troubleshooting. All night charging leads to 15 minutes of riding. Once you ensure the position is correct, gently slide the pack into the tiller. Of course, you could also have an issue with your battery. There is no doubt that hoverboards are a popular and fun way to get around. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Front wheel cover scraping wheel - easy fix but annoying. I will come back and edit the post if I experience anything that you've listed. I tried these fixes and the problem got solved. These are as follows. 0000001444 00000 n From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! E10, E11, E12 - Contact GOTRAX Customer Support. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Check the lights, the brakes, and all the features, and make sure they are all working properly. Range: 4 miles (est) Max. Gotrax scooter not charging? GOTRAX. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. Mine out of the box has this metal grinding sound coming from the back. Take care of your ride so it can take care of you. Motor stutters with rapid jerking and wont go.. possible motor failure. What if the part I ordered did not solve the problem? Looks like spring issue. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Beeping can also indicate uneven pressure on the hoverboard sensors. Reply, Took mine to the local bike shop. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I cant find anyone who sells them including the gotrax website, acisneros0873 - Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). 0000002987 00000 n The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. PDF COMMUTING ELECTRIC SCOOTER - Monster Scooter Parts If you experience problems with any of these models of e-bike file a claim below. I've had it for a full month now but never knew how to. Has refused refunds. So far I've got about 60 miles on it. It will display all specifications more visibly. Take off the console and pull out the battery, checking all the connections. It is possible to check the voltage of your battery using a voltmeter. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. $799.00. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Make sure the petals are level with each other and on a flat surface. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . Once you ensure the position is correct, gently slide the pack into the tiller. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile You will see the LED lights start to flash. Make sure that these are not punctured if they are air-filled. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Since battery indicator has 4 bars, easy to do the math. I have updated my review from 1 star to 3, and will update again . Thus can not charge scooter. In this video we take a look inside a GoTrax G2 Scooter. Gotrax Troubleshooting Archives - besteride.com If your Gotrax hoverboard will not turn back on you are experiencing an issue. How To Read A Gotrax Scooter Wiring Diagram | WIREGRAM Thank you GoTRAX for fixing my 7 year olds birthday gift! If your charger does not turn green when you plug it in, your problem may lie in your charger. What did the brake pad rubbing sound like? Always be sure to consult the . Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. In this video we take a look inside a GoTrax G2 Scooter. 0000256654 00000 n 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. All I've done is adjust the brake pads to prevent rubbing. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Powered up the scooter. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. 0000006275 00000 n . It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Of course, you could also have an issue with your battery. The odometer illumination was bright. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Beeping can also indicate uneven pressure on the hoverboard sensors. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Now you are finished and ready to test your work. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Will this problem come back? Shop safe on GOTRAX Official website. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. This is telling you the charger is working. The BBB's grade of "F" still . I kicked off the odometer began registering speed. {k-m3gKjx First, plug in your charger and make sure that it works before continuing. Codes often have simple solutions and we are here to assist. If you have done these things, but are still having trouble, please contact customer service. . Watch out world! So far so good for me. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. I continue to struggle with GOTRAX's customer support team. So, 3 hours for 4 bars = 45 mins of charging time per bar. All electric scooter have a fuse or a circuit breaker. Now i have error code 30! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. If the scooter works after disconnecting the brake switch then the brake switch is defective. Only tools required are the 4mm Allen wrench and a set of pliers. Need help troubleshooting a scooter issue? Therealjondotcom 3 yr. ago. I finally received the replacement parts. GoTrax GKX electric scooter | Tom's Guide In all cases the company has been slow to respond. As an Amazon Associate I earn from qualifying purchases. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) In the next video we will show the complete repair, reassembly and testing. If it's not been used for a while, it might need charging. I continue to struggle with GOTRAX's customer support team. You can now turn your hoverboard back on.*. The key is to build your own vehicle with its own motor coil wire. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. We check over 250 million products every day for the best prices. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Hold down the power button for 10 seconds. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Check Out Our Guide! Home. Search General questions or product specific choose what you're looking for from our awesome drop down menu. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. Turn the key or power switch on and engage the throttle all of the way. New Safe Step Technology - Both feet must be placed on the . Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. I err on the conservative side, and would rather "under charge". Include an image for extra impact. There are many possible reasons why your Gotrax hoverboard is not balancing. GOTRAX - F5 Electric Bike. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. Tighten the screws firmly. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. :~f 12`L,@" This scooter is giving a E3 Error code and the manual simply states to replace the console. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. So in short. They cannot show error codes. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. Please contact our customer service team if you are experiencing problems or need more detailed information. If it is hard to install, stop and inspect the consoles pins under the head unit. You can recalibrate your Gotrax hoverboard by following the instructions above. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Further, the locking pin is completely . Check which of them the problem is and get it fixed immediately. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. The motor would sometimes "sputter" (not engage) when you push down the throttle. Find your product below and click the link to be directed to the specific information for troubleshooting. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Visit the Gotrax . For example, only standing with one foot on your hoverboard can cause some models to beep. Took 8 business days to fix (total of 11 calendar days). Yes Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Did you find it helpful? If that doesn't work, email support. Grab the new battery pack and ensure that your are installing the battery pack correctly. GoTrax V2 Not Working. Back wheel cover scraping tire. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Easy fix but annoying. Can't get the scooter to start. It sounds like a bad battery but checking the connections is the first step. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Problem not solved. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Find low everyday prices and buy online for delivery or in-store pick-up. Yes, you read that right. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). E03 - Change speed settings or gear. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Codes often have simple solutions and we are here to assist. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Troubleshoot common issues with your gotrax hoverboard with our handy guide. %PDF-1.4 % EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Amazon.com: Customer reviews: Gotrax GKS Electric Scooter for Kids Age Turns on but shows zeros no matter what. How do you check the odometer on the GXL V2? How to restore default settings on GOTRAX GXL V2. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Pressing on button does not illuminate the display nor does the throttle have power. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. We show a quick view. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Repair frozen GOTRAX GXL V2. All rights reserved. I have had it for over a month now and have had zero problems with it. Power completely shuts off while riding. Recommended rider age . This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. It was the front wheel so more difficult, cost 40 for replacement. I've had mine for almost two weeks now, and have not experienced these issues. Has expected us to be scooter technicians to diagnose the problems. If still showing error code, contact Customer Support for assistance. Frequently Asked Questions - GOTRAX Official Site Take care of your ride so it can take care of you. Resolved through warranty, in the mail. You will see the LED lights start to flash. Test The Battery Pack On A Scooter That Runs. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Jan 7, 2020 You feel the scooter lose power and your inertia throws you forward. 0000005863 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. k 3TXK c"b0] 3:P $% Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. This is an internal issue and the bike should be sent back for repair. Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Happy to help! If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Doesn't matter if the battery is charged or not. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Has been extremely slow to respond with replacement parts. Max speed: 7.5 MPH. 0000002509 00000 n You can get it started again if you press the button so it's probably not a power issue. When you plug your charger into the wall, the indicator light will turn green. To determine whether either of these is true, unplug all of your devices from power and try charging them again. The difference is, these are much more fun! Reattach the console/head unit by sliding it back into place. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Odometer not working. Expect More. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Back wheel brake mis-aligned. Of course, with any new or growing technology there are often hiccups along the way. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Its possible the quality slipped with the V2, but they are basically the same scooter. These models of e-bike only feature an LED Display. Easy Fix but time consuming. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. After fully charging, I prepared for the first ride with the new parts. bay_blade2000 3 yr. ago That's not what I am saying at all. So frustrating. I am on the hook to pay for shipping to send back their poorly made products. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. It was pretty easy to do and I was impressed in the modular nature of the system. It's a 36V 6 Ah battery that offers higher performance. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). 20 MPH Max speed and durable 10 . If there is, youll need to buy another one and replace it. After rare 'F' rating from BBB, electric scooter company GoTrax responds Find your product below and click the link to be directed to the specific information for troubleshooting. In addition, I now have the old lithium ion battery I need to figure out how to dispose. A fully charged battery will have between 36 and 42 volts. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter.
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