I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . However, we're here to help. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. It sucks , but ebay says its your fault and buyers can return for an reason. Ebay sides with buyers in not as described claims. 2. Read our article on, Need help with return shipping? Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. You can go to the Resolution Center and contact the seller. Always, always be nice! International shipment of items may be subject to customs processing and additional charges. Read the complete details about the eBay Money Back Guarantee. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. I gave alot of money for an item from ebay to a seller. 11:34 AM Spread the word, we know how to break the . Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Is there anything you can do? You won't be able to re-open the request once it's closed. Very unfair on seller and ebay part. Learn more about our signature confirmation requirements. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Does the tracking number show it was delivered? You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. I will fight for them to cover my packages. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Why was my refund less than the amount I paid? Offering a return of an item is always my last resort and honestly it is very rare. My desire is that they get more than they are expecting! Many buyers only make purchases from sellers that offer a returns policy. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Your order guaranteed or your money refunded - eBay Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Read the complete details about the eBay Money Back Guarantee. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. Do I need to pay extra for the eBay Money Back Guarantee? Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Sellers accept the majority of the risk when choosing to sell here. I am a buyer. Refund the buyer, the buyer keeps the item. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Copyright 1995-2023 eBay Inc. All Rights Reserved. I also had a listing that was marked as parts only returned as defective? The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. Enter the amount you wish to offer the buyer. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case That does not mean that you will automatically have to accept a return and refund their money if you get a request. Seller with 11000 feedback. This is a good option for low-value items. 11:35 AM. The condition of the returned item is important, so repack it carefully. Buyer pays for return postage: . Not to do partial returns If you choose to use your own carrier, we recommend using a tracked service. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Depending on your return policy, this may or may not include the original shipping cost. We protect ourselves! 01-08-2020 Welcome to the Shipping board! Whenever an item that I ship is damaged, I put in a claim with the carrier. Another measure to cover yourself in the rare instance you get a return request. Too many of those and their returns ability will be hindered. Examples of alternative shipping arrangements. Received a damaged item with a missing part. - edited My second reason for taking photographs of the items I ship? You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. What Do You Do? This is a small fee to protect myself from losing money in the event that the item is damaged in shipment. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you don't hear back from the seller or can't reach a resolution after at least 3 business days, escalate your case in the Resolution Center so that we can help you. Be accurate in your listings, it will save you money and a headache in the long run! Let me say this, It shouldnt be. Its very rare for us to have to accept a return. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Here you can discuss all things shipping with other members. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. 3. eBay will review your case and get back to you within 48 hours. Regardless of the outcome, will the buyer be able to leave negative feedback? If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. And dont waste time taking packaging pictures If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. . Even if the dispute is clearly on their end, it is always best to keep good communication with them and always take the approach that you want to help to resolve the issue. View cart for details. Often, they will review the messages and realize the buyer did not read the listing. Ebay sides with buyers in not as described claims. Being faced with a return request can be very intimidating. A dialog will open as you type your search terms. You'll receive the return shipping label credit on your monthly invoice. We guarantee that you will get the item you ordered or get your money back. Make sure the barcode is clear so the carrier can scan it easily. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. No. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Select. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Check out how to file a damage claim with FedEx if your item gets damaged. See Partial refund guidelines. Your eBay buyer claimed the item was not as described. How long should I give a seller to fix the problem before I contact eBay? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Add a message to the buyer explaining why the refund wasn't full. They claim they are not responsible for damage during shipment, and imply that I lost the part. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. With this selected, I am giving a clear eBay return policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. More shipping tips from your fellow sellers! If we're asked to step in to help, we may ask the buyer to return the item to you. Your item didn't match the listing, or it arrived faulty or damaged. 01:47 PM Make sure you know what you can ship and what you cant to avoid delays and fines. Then and only then you give a refund for the item. After contacting the seller, it's up to you whether you want eBay to step in. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. and another item where the item returned was not the part I sent. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. Escalate to eBay if you don't reach a resolution within 3 business days. You can go to the Resolution Center and contact the seller. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. If you want to start your own business, the reseller business model can be a great place to start. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. The seller covers the cost of the return. Time to research other selling websites, I guess. Some business equipment categories that may be covered by the. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If you are scared to start eBay because of the fear of returns, dont be. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Send a message to the customer to solve the problem. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. How you request the return depends on how you bought them. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Research your model before purchasing this because there will be no returns for buying the wrong item. Couldn't tell you if it helps but it doesn't hurt. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. Whether you need to accept the return depends on their reason for opening the return. If you want the items back before refunding, I'd accept the return and send them a shipping label. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available.
St Francis Prep High School Death,
Baltimore Cruise Port Covid Testing,
Fuel System Monitor Not Ready Mercedes,
Articles I