Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. For an expensive bed frame, I was very disappointed to find a defective and important part of the bed (it was working fine in the store when Chris showed it to me) and I am more disappointed that the store could not help me further. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. Better yet, these already-marked-down slipcovers were an additional 50% off. Go in and take a look, you'll be surprised at the quality, variety and the prices! I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. The pros: Nicely designed, modern sofas and sectionals. They wont even send anyone to look at it. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Here I am 3 months later and issue still not resolved. However, the actual colors you see will depend on your computer monitor. Anyone can write a Trustpilot review. Their pieces may not fit everyone's taste/preferences but they fit ours and we are very happy! Kudos to Tracy the designer who helped us. A 50% depositmay berequired at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. They said they would be back in touch. We picked the furniture, then we picked the material. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. they should focus and lean more about the customer service. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Like all things you read on the Internet, understand there is no better judge than yourself. I just agreed to take the wrong color and one brok on delivery. Dont buy from Arhaus. I do wish returns would be a little less costly. We had one rip in a couch and placed our request for repair in January. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Everyone is always so helpful and pleasant to work with. Slipcovers: Arhaus vs. Ballard. My boyfriend and I adore this store! People that come over say the room belongs in a magazine. The package is sitting in the lobby of my building and its become an eye sore. How do I request a catalog or sign up for email or remove my name from your mailing list? The pillows are easy to wipe down too. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. As we walked through the showreom we saw so many things that we loved! After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. I bought $4500 worth of stuff on the website and they charged me $5500. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 This was my first and last Arhaus experience. Jerry B. said: Montgomery Mall is the premier place to see jailbait. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. A new customer service representative created another email to send to UPS. It was purchased during a very good sale at the store. This chandelier was stunning but I knew it would be a fortune, but I was wrong. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. Long wait . Most of our products and custom options are available online, however not all pieces are shown. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Do I need to create an account to order online? Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. We have purchased gorgeous coffee table after seeing it on floor. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I love elegant and sophisticated design Arhaus offers. If you placed your order in a store, contact your Design Consultant. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Thank you for your exceptional service and quick turnaround time! Our sales associate Massi was extremely helpful and patient with me while I made my decisions. We also purchased 6 leather:tacked dining chairs recently. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Thank you to Daniel and Michael as well as the professional delivery team. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. Stay clear of this company, and this store. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Furnished almost our entire house and the quality of the furniture is amazing. There is no question that their furniture is beautiful and current. Is Arhaus an environmentally conscious company? The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. They should offer free delivery over a certain amount spent. The delivery process was painful and required baby sitting. I was sent a second label that i used for the second box. We would definitely buy here ! We purchased a sectional from the Northpark Arhaus this past summer. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io I went in today and found a floor sample chandelier. The sales staff is very helpful and non-judgmental (snobby). Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Beautiful store with an impressive selection of unique but current furnishings and accessories. The delivery man actually realized it was there. The day one mission was to make furniture sustainable, both environmentally and in product quality. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. It's perfect for our Great room. Request your free catalog. A 10% restocking fee will be applied. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Again, special thank you to Tracy, and thanks to the rest of the staff there. Yes, all pricing is consistent in stores, in the catalog, and online. I decided to return the blankets and Arhaus sent me a shipping label. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. Love everything! Customer complaints are pieces of negative feedback about a company's product, service, or support experience. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. Thank you Tracy. Awesome ordering process! Great furniture and sales people. They're awesome! What if my item(s) does not look like what I saw in the store or online? They are very nice on the phone. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. I would not recommend this place. I ordered several dining chairs that kept coming in damaged. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. He was super friendly and helpful. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Depending on your pick up location, the processing of this refund can take up to 30 days. He assured me that the chair he was recommending would work out. DO NOT BUY, RISKY. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. ForLocations, The World's Best For Customer Service Info. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. As for the actual collections at Arhaus--absolutely stunning, innovative and different. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. We are extremely happy with the items we purchased -- top quality and beautiful style. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. Thank you to Michael and Kat for helping me select the perfect furniture for my home. She kept in contact to see how we liked our products. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. They were both delivered a week later. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. The cons: High prices. The prices are very competitive and the staff is stellar! I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. This stuff happens! $2650 and after 7 months, we still cant use the sleeper. They sure asked me to pay for the furniture right away. She is amazing!!!! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Can I purchase or redeem an Arhaus Gift Card online? Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. Beautiful showroom but very unprofessional service. We use dedicated people and clever technology to safeguard our platform. the perfect rug and dining chairs as floor samples. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. Say what? Definitely will be back. They did not put aside my chairs and I was told too bad because they no longer have them. I love this store! She took a look at the rest of the house, consequently I bought more furniture! It's for sure my favorite furniture store in San Diego! 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Delivery time is problematic with this company. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I love my beautiful, charming, cottagy apartment thanks to Arhaus. I have called, many times. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. I truly believe the true measure of a business is how they handle a situation when something goes wrong. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. On the day of the delivery Tricia was there!! A 10% restocking fee will be applied. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. He is honest and doesn't pressure you to purchase from Arhaus. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. No follow through yet again. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. About. We will definitely be repeat customers. Create Account Keep me signed in Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Never got it. Some links on Slumber Search are referral links. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Without her I do not think I could have ever had done it. I called Arhaus a week and a half later. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was also replaced and the 3rd one also had an off color board. I was hesitant since it was a floor sample. 51 customer reviews of Arhaus. Top flight experience over here. I bought chairs over 9 months ago. When it comes to your own comfort, your own body is the only North Star. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I'm giving this 3 stars because I had both good and bad experiences in this store. Love my Pearson Gallery bedroom set. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Ugh. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. I was thrilled with my order of outdoor patio furniture from Arhaus. We furnished our dinning room, formal living room and family room furniture at Arhaus. It is a bad product as it provides them way too much room to deny claims. If you don't want to deal with headaches, order everything online!! Recently I attempted to locate some bedding at Arhaus that they no longer carried. It was not listed "AS IS" so I expect all parts to come with it. You have successfully subscribed to our list. I had to post a review for Arhaus in University Towne Center, La Jolla. You know those sales people that just bug? Restocking fee does not apply to Non-Furniture Items as defined above. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. 70. The store manager Shamika Haynes is awesome. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Placed an order for a dining room table in January. And I love the way they do customer service from sales to delivery I have no complaints. I was "disconnected" by phone 3 times. My wife and I had a browse through here today. The shipping label would only cover the weight of one of the boxes. We bought it received it by UPS in a week and hung it up. I called to check on the order since we are entering the second week of April. If you are looking to work with anyone, we recommend working with David for sure. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. Some mixed feedback about delivery. Full-Time. Debra answered all our many questions and offer good advice. I went to Arhaus looking at specific dining chairs I was interested in. Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). They have gorgeous unique quality pieces at affordable prices. Overall I am I giving this a 4 star because of Tricia. Purchased a console for my living room! After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Arhaus is a handcrafted furniture brand that was founded in 1986. Much better service from both. How can I check on the status of my order? The showroom is clean and beautifully furnished. 4. They did finally get our order completed a few months later. I just ordered too much ;). The space has a large open floor plan and I didn't know where to even begin. You can make them your self quicker and for half the price. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. Love the pieces and well have them for a long time! Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Yes. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. I have spoken to numerous managers, concierge managers and etc and so far nothing. Have bought several pieces in the past, but never again. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. The sandals are fine and what was ordered. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Companies can ask for reviews via automatic invitations. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Would definately recommend the store and their delivery again! I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Start with a fabric or finish swatch to ensure the perfect choice. We find forgotten antiques and give them new life. (It took me multiple visits to make final decisions on my purchases). She is smart quick efficient and has a good eye! I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. I order 4 faux fur throws on black friday. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Do I have to make a monthly payment on financing plans? Please have your order number available so that we may assist you more quickly. From looking at other recent reviews on various forums I'm not alone. The pros: Beautiful selection of unique, quality dining furniture.
