For more details on vehicle eligibility, towing limits and exclusions, see Emergency Roadside Assistance Terms and Conditions (PDF, 315 MB). Our qualified battery technicians are available seven days a week to get you back on the road as quickly and cost-effectively as possible. Replace one ignition key for the Eligible Vehicle; or. 5 litres of fuel if youre stranded in Victoria with an empty tank. The issuer of RACV Motor, VVC, Caravan and Trailer Insurance products, Insurance Manufacturers of Australia Pty Ltd (IMA), aims to develop, and we aim to distribute, retail insurance that meets our customers likely needs, objectives and financial situations. RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB) If you cancel your subscription before the end of the 12-month period, you may be eligible for a pro-rata refund in some cases. For policies with a start date from 15 July 2021 - 2 August 2022 or with a renewal effective date from 16 August 2021 - 4 September 2022. The member will remain a member of RACQ unless Membership is terminated in accordance with the Constitution, or the member ceases to hold an eligible product. Rules, Information and Minor Announcements, PC Hardware and Printers (including 3D Printers), Satellite , Digital Terrestrial, Cable and Internet TV, Sony Playstation , Playstation 2 , PSP and Playstation 3, If this is your first visit, be sure to Please note that a number of vehicles have been specifically designed by the manufacturer not to be broken into. RACV total care covers all your vehicles including motorbikes and push bikes. SPRINGWOOD QLD 4127. 230039 receives commission for each policy sold or renewed. We use cookies and other technologies to understand and improve your browsing experience. Damage to a vehicle of any type which is, or could have been, covered by a motor vehicle insurance policy, including but not limited to accident, fire, flood, theft and/or slashed tyres. The information provided is general advice only. If the Eligible Vehicle cannot be made mobile on the roadside we can arrange for towing in accordance with your Entitlements. 230039 receives commission for each policy sold or renewed. In circumstances beyond RACQs control, such as a fuel strike, RACQ may be unable to provide this entitlement. For policies with a start date from 22 February 2023 or with a renewal effective date from 27 March 2023. RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB) A waiting period of 24 hours applies to all Entitlements from the start date of all Roadside and Roadside Extra products. weather events or flooding); (j) The Eligible Vehicle is parked in a difficult to access area, including but not limited to; parking garage, 4wd track, beach or in an area without Constructed Road/Driveway access. A second tow relating to the one Breakdown is available up to 20km in any direction at no charge under the following circumstances: Towing Entitlements are not available in the event of lost, stolen keys or lockout. Gross Vehicle Mass of a vehicle is the maximum loaded mass of the vehicle as stipulated by the manufacturer, regardless of whether it is loaded, Business Roadside or Business Plus Care product. #12. Where a vehicle requires a jack with a lifting capacity of greater than 1.6 tonnes, you will need to provide a heavy duty jack. Telephone: +61 3 9790 2883. With Total Care, you can get service in any car you drive, as well as for the nominated vehicle. If the Eligible Vehicle requires towing while it is towing a Caravan or Trailer, the Caravan or Trailer will be towed under the same conditions as the Eligible Vehicle, to the same destination, providing that it can be towed behind the attending tow truck. It is best suited to those who travel far and wide, and for those who drive different cars. By subscribing, you automatically become an RACV Member. %%EOF Parts supplied by RACQ or our authorised stockist have been sourced from independent manufacturers and may or may not be genuine parts. First assistance call at 0926 - tow truck wait time 90 minutes. In the spirit of reconciliation, RACQ acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, water and community. If you have Extra Care or Total Care, youll be towed in your chosen direction, up to your plans kilometre limit, or to the nearest attending RACV Service Centre. If you haveTotal Care, youre covered in any vehicle youre driving. Second call at 1117 - Tow truck in about 30 minutes. They have reciprocal arrangements with each other to provide assistance to their members when travelling interstate. RACV Total Care. It outlines details of your cover, such as the policy number, when it takes effect, when it expires, limits and the price of your premium. For copies, visit racv.com.au. Roadside Assistance does not cover you for an Insurable Event and is not a substitute for motor vehicle insurance. The information provided is general advice only. you back on the road again. bit hard when you are broken down. If you attempt to do mechanical or electrical work on your Eligible Vehicle and it wont start or operate properly, you will not be entitled to receive Services from RACQ. (a)Accommodation $2,400 per incident; or. Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. If your Eligible Vehicle requires specialist towing or has become bogged, RACQ will provide attendance and assist where possible in accordance with your Entitlements where it can be accessed without leaving a Constructed Road/Driveway. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. If we cant, well have it towed within your Entitlements. If youre towed to an Accessible Charging Station, youll need to provide your own charging cable and/or adaptor to charge your Electric Vehicle. Where the cost of Recovery exceeds the overall maximum annual entitlement, you must pay the excess. Also hoping for a call from A&B about my box. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB) With flexible options including annual and monthly payments. Where your Eligible Caravan or Trailer requires towing, RACQ will only be able to assist where your Running Gear is in a serviceable condition. Whether you just bought a new car or its simply time to renew your current cover, choose from a range of high-value car insurance options for peace of mind while you drive.#. Quality service at no extra cost Thank you for submitting the form. This option also includes recovery of Eligible Caravan or Trailer for members with RACQ Ultimate. The Eligible Vehicle cannot or will not be repaired. Yes, a licensed driver using your nominated vehicle has access to your roadside assistance subscription. If u want to go on an expedition get a Land Rover, if u want to come home from an expedition get a Landcruiser!. Great team culture. If you hold Plus Care, Ultra Care or RACQ Ultimate, attendance or towing costs incurred over the standard Roadside entitlements will be taken out of your Plus Care, Ultra Care or RACQ Ultimate Entitlements. Size, weight limitations apply. An Eligible Vehicle with registration details listed on a Roadside Assistance policy. Members with Ultra Care and RACQ Ultimate are entitled to Personal Roadside Assistance and can access Entitlements following a Breakdown in any Eligible Vehicle provided you are with the Eligible Vehicle when it broke down and remained when Entitlements are provided. Youll also get an SMS if youre in metro Melbourne so you can track its arrival. The suite of products offered by RACQ, including Roadside, Roadside Extra, Plus Care, Ultra Care and RACQ Ultimate which provide various levels of Entitlements. Where a sea crossing or vehicle storage is required you must pay the costs of the crossing or storage costs. For policies with a start date from 13 October 2020 - 6 June 2021 or with a renewal effective date from 28 October 2020 - 11 July 2021. A document sent to you after you purchase your insurance policy. The Caravan or Trailers axle and wheel assemblies, springs, draw bars and couplings. IE: If you run out of fuel, they will bring fuel to your car, YES, but (Limit 5 litres and only in Victoria) Pricing effective 1 February 2023 and subject to change. RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB) Administrative fees of 50c a month apply for monthly payments, $6 for the year. Total Care is our top-level package that provides roadside assistance for you and a nominated vehicle. With flexible options including annual and monthly payments. Vehicles that are not eligible to be covered by RACQ Roadside Assistance in accordance with the criteria for Ineligible Vehicles in the Service limitations section above. Car breakdowns are not only inconvenient, but they can also put your life in danger. The full ERA terms and conditions can always be found at racv.com.au and members can obtain a copy of the most recent terms and conditions at any RACV retail shop. The analysis included evaluating how a car (and its driver) is insured (whether by market value or agreed value); what inclusions were on offer, such as hire cars or free roadside assistance; and. EN. If you're broken down now and need immediate help, call 13 11 11. We take into consideration where youve stopped in either a metro or regional area, and your distance from home. Youll be towed in your chosen direction up to the relevant kilometre limit. For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. RACQ may refuse to provide further Services until you comply with any such requests or Service may be provided for a fee. Monetary limits apply to individual breakdown benefits. Product Offers. This is for minor repairs such as fan belts and globes. Any Specialist Equipment and/or additional labour for the Entitlements set out below may result in you incurring additional costs. Any costs associated with charging the Electric Vehicle will be at your own expense. Please note, Entitlements will not be provided for a problem that pre-existed or occurred before purchase of the policy or within an applied waiting period. Plus, save more on your yearly subscription cost the longer youre with us. If RACQ are unable to provide you with a top up charge, due to mobile charging equipment being unavailable or for any other reason, we will provide a tow to the nearest Accessible Charging Station or to your home, in accordance with your Entitlements. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. 2023 Royal Automobile Club of Victoria (RACV) All rights reserved. See All www.racv.com.au Listing monitored Write a review Ask a question Reviews (64) Q&A (0) Details Compare A two, four, or six wheeled registered boat, horse or dog Trailer or any other type of Trailer towed behind your Eligible Vehicle, where the Trailer is not an Ineligible Caravan or Trailer. Professional locksmith services may incur additional fees. <>stream Where Specialist Equipment or excess distance is required, you will be required to pay the additional cost. hT]o8+xCnDJ$`IPM L[DeI4%s;,W"(!(*5o2SQ You could also try coupons from popular stores like LMT HAUS, Monbento, Sheet . Members holding ERA Products will be advised of RACV's intention to make any such changes through the RACVwebsite (racv.com.au), Royal Auto magazine and Brisbane QLD. PO Box 4 For copies, visit racv.com.au. RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB) For policies with a start date from 3 August 2022 or with a renewal effective date from 5 September 2022. Hospitality & Tourism. For policies with a start date from 7 June 2021 - 27 October 2021 or with a renewal effective date from 12 July 2021 - 29 November 2021. RACQ will cover the cost of base fares or rates. 87 0 obj Qualified mechanics on call, no matter how many times things dont go to plan. Roadside assistance for your bicycle or eBike. The value of Entitlements provided to you under any option or combination thereof will not exceed the maximum total within any one subscription year. All benefits in the table are subject to limitations and exclusions. A two, four, or six wheeled registered vehicle that is towed by your Eligible Vehicle, and includes a pop top or camper Trailer, and is not an Ineligible Caravan or Trailer. Qualified mechanics on call, no matter how many times things dont go to plan. This site will not function correctly without JavaScript enabled.Please RACQ will provide assistance on selected islands only, subject to availability. RACV experts debunk ten of the most common petrol myths. A waiting period of 72 hours applies for all additional Entitlements from the start date of all Plus Care, Ultra Care and RACQ Ultimate products. You can find details in the Terms and Conditions. By using our site, you agree to us collecting this information and to ourPrivacy Charter. enable JavaScript in your browser. Yes, you can pay for your yearly subscription upfront or by the month. All terms and conditions are subject to change without notice. AAMI and GIO). The terms and conditions are used to avoid almost anything other than a recovery on a bitumen road and even then, the towing limits allowed are far in a way insufficient for those of us who travel a long way from home. Plus, youre covered if you get locked out of your caravan or it gets a flat tyre. We will use reasonable endeavours to notify you of any changes to the terms and conditions by placing a notice on our website. 230039 receives commission for each policy sold or renewed. Terms & Conditions Avis Europe All rentals are based on 24 hour periods , a full day is charged for any portion of a day that the vehicle is used. RACV Members save 10% on motorhome and campervan rental Restriction: Terms and conditions apply. Mobile: 0411 882 822. Jump starts may be provided, up to 24-volt boost start only. Alternative Passenger Transport includes economy class air, rail or coach transportation. Your reference number is, Premium, Excess and Discounts (PED) Guides, RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 340 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 276 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 441 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 315 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - August 2022 (PDF, 307 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 231 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 322 KB), RACV Complete Care Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 473 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 407 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 376 KB), RACV Motor Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 565 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 272 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 411 KB), RACV Caravan and Trailer Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 788 KB), RACV Veteran, Vintage and Classic Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 344 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 460 KB), RACV Veteran, Vintage and Classic Vehicle Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 491 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - July 2021 (PDF, 329 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - February 2021 (PDF, 7,889 KB), RACV Boat Insurance Product Disclosure Statement and Policy Booklet - May 2019 (PDF, 483 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 100 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 77 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - February 2023 (PDF, 185 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - February 2023 (PDF, 80 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 214 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 98 KB), RACV Motor Insurance Premium, Excess and Discounts Guide - July 2020 (PDF, 45 KB), RACV Motor Insurance Aussie Assist Benefits Guide - May 2019 (PDF, 316 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 68 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 65 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 115 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 98 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 1,233 KB), RACV Caravan and Trailer Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - May 2019 (PDF, 85 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2021 (PDF, 62 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - June 2021 (PDF, 82 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - October 2020 (PDF, 749 KB), RACV Veteran, Vintage and Classic (VVC) Vehicle Insurance Premium, Excess and Discounts Guide - May 2019 (PDF, 71 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - September 2022 (PDF, 65 KB), RACV Boat Insurance Premium, Excess, Discounts Guide - August 2022 (PDF, 60 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2021 (PDF, 66 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - June 2021 (PDF, 79 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - October 2020 (PDF, 883 KB), RACV Boat Insurance Premium, Excess, Discounts and Aussie Assist Benefits Guide - August 2018 (PDF, 71 KB).
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