The findings from these events will be published in the next few months watch this space! Over the last three months weve carried out a whopping 35,632 repairs but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. Christian Lauterbach - Sicherheit im Betrieb. Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Through personal example, ensure that Stonewater's Customer Promise, Vision, Mission and Values are upheld and demonstrate a positive customer-first approach in all interactions with colleagues and stakeholders. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. This button displays the currently selected search type. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. stonewater customer promise. For all general enquries, including queries about your agreement, paying your rent etc. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Congratulations to them both.. The CCP will then meet and make their recommendations within 5 days of their meeting. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. We think we could be the perfect match for you too but which way will you swipe? 2 Stonewater reviews. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. 610 0 obj <>stream Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. #socialhousing #domesticabuse #partnershipworking, We recently welcomed Sarah Stevenson - Jones MRICS MIFSM AIFireE GradIOSH as Director of Building Safety & Compliance. stonewater customer promise . Over the last three months, its been nice to see some smiley faces next to areas like complaint management and some solid performance on health and safety, but there still some areas where we know we need to improve. #socialhousing #partnerships #housing #gassafety, Saltire Facilities Management is working on behalf ofStonewater, one of the UKs fastest-growing social housing providers, to deliver gas servicing, installations, and maintenance at more than 3300 properties across the West Midlands. Stonewater did an excellent job of communicating before, during and after our recent roofing job. Listed on 2023-03-03. One of the ways we do this is with our customer commitments. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Survivors experience of the housing pathway If you would like to send us feedback please visit We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Transparency . Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. (727) 582-3100. www.pcclb.com. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Our customer commitments are the service standards weve set with you. Copyright Stonewater. All answers shown come directly from Stonewater Reviews and are not edited or altered. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. All content is posted anonymously by employees working at Stonewater. Their personnel know their . Project Officer Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Watch this space. Stonewaters Founders brought self-funding to the SCA/DBA marketplace over 30 years ago. We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Isgho Votre ducation notre priorit . They handled all the details with the insurance company. Home; ber CLS; Leistungen; Kontakt / Impressum Stonewater has announced the promotions of two customer experience directors to its management team. Use this form to let us know about incidents of anti-social behaviour. Day 5 of #NCSW2022 is Customer Service Recognition Day! Overall, 67% of employees would recommend working at Stonewater to a friend. California Insurance License #0G51436. You can register for MyHome, and MyRewards at myhome.stonewater.org. 4615 Walzem Rd, #200; San Antonio, TX 78218 . Questions were not too difficult and it felt very relaxed. I want to celebrate all the great work our teams do. Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. How can we deliver good, quality, and affordable homes to the people wh california hotel laws; fort hood levy brief link; cassie laundrie update. Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Put simply, if you want to make a positive difference, working in housing is for you! To get a job at Stonewater, browse currently open positions and apply for a job near you. Right to Buy for housing association tenants Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention This account will still allow access to the site, messages and content that has been posted by the user, however, access to surveys . Twitter - @StonewaterUk. -Maya Angelou We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. I could pick out names but does that not devalue the work others do. Customer APP ID: stonewater. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . I interviewed at Stonewater (United Kingdom), What is more important customer service or attention to detail. Whether they need emotional, physical or financial support or advice it's always free. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Customer Experience Advisor. You're family. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Stonewater customer community group on Facebook. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. Use this form to report any non-emergency repairs or defects. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). We aim to respond to all email queries within two working days. If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. please contact your property management office. A free inside look at company reviews and salaries posted anonymously by employees. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Overall, 67% of employees would recommend. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. I will raise any outstanding repair you have with the team and they should be in touch. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. California Insurance License #0G51436. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Our Customer Commitments - The Stonewater Customer hubb Our Customer Commitments January 31, 2022 As a responsible social landlord that believes what matters to our customers, matters to us, it's really important to us that we're open and transparent about our performance. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 Others should be encouraged to follow their lead. cscl star vessel flag autism and narcissism differences. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Stonewater is a leading social housing provider. Does Stonewater offer an employee assistance or workplace counselling program? @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Retrofit is a key solution to some of the energy bill challenges were facing today. David Lockerman, Customer Experience Director. Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. Bournemouth - England - UK , BH2 6ED. Customer Promise Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. (Usernames and Passwords are Case-Sensitive). I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. Report anti-social behaviour. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewaters goal is not to work with general agents or quote mills. Pan Sussex priority alignment with Brighton and Hove Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. ^Alex. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. 8th March 13:30 If you are a tenant and have not yet registered, hlRmk0+}K`,j"c[IvNsztiDc@h You could be our next: 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. %%EOF When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. We also share our performance against these standards through quarterly reports (below) and through Facebookand theCustomer hubb. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Partnering Surveyor - Design & Special Projects To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. We value the importance of what EDI brings to our organisation, our colleagues and customers. Report a defect or repair. Home Realizacje i porady Bez kategorii stonewater customer promise. We may not get better overnight but we promise well keep using your feedback to get better. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. To tell us your thoughts, please complete the following, 2 minute survey. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Over the last three months weve carried out a whopping. I look forward to sharing another update for the final three months of this financial year sometime in April. (i 0 The Customer Complaint Panel who are they and what do they do? stonewater customer promise. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. How ready are you? Largo FL 33777. *?00120 4! Read 1 more review about Stonewater. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Government contracts account for 3.7 million employees in the United States. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Not to mention all the roles that make a business function, in HR, Finance and IT. Phone us: 01202 319 119. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. cscl star vessel flag autism and narcissism differences. Isgho Votre ducation notre priorit . stonewater customer promise. We actively encourage applicants from all backgrounds and communities aiming to build the strongest teams to. 68% of employees think that Stonewater has a positive business outlook. stonewater customer promise . Sue added: I am proud of the difference Guy has made at Stonewater during his time with us.
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