Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. StubHub: Employee Directory | ZoomInfo.com Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Eric Baker Founder. Check your order confirmation email for Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. WebStubHub is an American ticket exchange and resale company. ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. StubHub corporate office address : StubHub These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. Field Operations and Last Minute Services. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. On February 13, 2020, the sale process concluded, and I began mentally preparing for my upcoming departure. StubHub eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. The Utah-based firm announced on LinkedIn it How do I get my tickets back if they didn't sell? How to Contact StubHub: Customer Service for Buyers and Sellers I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. President of StubHub When Covid The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. StubHub will refund your money if an event is cancelled or moved. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Sukhinder Singh Cassidy Named President of StubHub StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. To subscribe, click on the button below and copy the URL into an RSS reader. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. StubHub Corporate For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci To subscribe, click on the button below and copy the URL into an RSS reader. It's often the quickest way to sort something out. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. StubHub She has a successful track record scaling and growing businesses internationally. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Alternatively, you can send us an email at Being OK With Spectacular Failure. Within nine months of my arrival at StubHub, thats exactly what happened. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. Restrictions apply. StubHub Corporate Office Headquarters Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. StubHub offers the ability to learn and grow as an engineer at an incredible pace due to small and interconnected teams with engineering management that provides expert guidance and support. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. WebOUR PARTNERS. Enjoying This Built In Excerpt? Open our virtual assistant, click on "Contact form" and let us know how we can help you. I had closely considered these challenges (the subway) when I took the job, but concluded that I could still thrive and have impact as StubHubs leader. The transaction, subject to customary closing conditions, is expected to close in mid-2016. 1 if you bought tickets and you have a problem with them. Personally, though, I found it disappointing. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. This article has been viewed 52,013 times. eBay Completes the Acquisition of Ticketbis WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. Find startup jobs, tech news and events. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. Evaluating all of these factors, I agreed to join the company. StubHub Email With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. Ticketbis makes it easy for users to attend events all over the world. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Stubhub serves customers worldwide. The contact number is only for US and Canada. 3 if you sold tickets already and have an issue. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Pro tip: Each number appears to go to a different department. We use cookies to make wikiHow great. Call 1-866-788-2482 to speak to a customer service representative from StubHub. We'll do our best to get back to you in the next 24 Come join us to plan your next live event experience! The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. Our RSS feed includes all eBay news articles published on this website. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to I ordered tickets but can't view them online even with the access code. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. In this regard I was right; but major unforeseen risks would also unfold on my journey. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support It was time for me to choose possibility once again. The Company offers tickets for live sports, music, and theatre events. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. This article was co-authored by wikiHow staff writer, Eric McClure. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. 199 Fremont Street, Floor 4. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. He was thrilled to be buying his old company back fourteen years after hed left it. WebNYC Flagship Office - Stubhub. Founder oftheBoardlist, Former President ofStubHub at. For UK media enquiries, please get in touch with the, Alternatively, you can send us an email at, Customer service all the way to your seat, 2000-2023 StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Does StubHub have live chat? Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. Office Luckily, weve compiled (and tested!) Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Choose Possibility: Take Risks and Thrive (Even When You Fail). In 2018 and 2019, eBay faced mounting pressure from shareholders. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking StubHub Email Format | stubhub.com Emails - RocketReach % of people told us that this article helped them. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. Suite 1 Avon, NY 14414. info@quicklees.com Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Then came the coconut, an event none of us could have predicted. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. In 2015, eBay enabled $82 billion of gross merchandise volume. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Find contact information here. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. How do I ask Stub Hub to list an event for which I have tickets? In 2017, eBay enabled $88 billion of gross merchandise volume. At StubHub, our mission is simple: help fans find fun. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Give us a call if you need help with something urgent. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. StubHub is an eBay company (NASDAQ: EBAY). ", The acquisition of Ticketbis will enable us to significantly scale StubHub's international footprint," said Devin Wenig, President and CEO of eBay Inc. "eBay's global presence will help StubHub acquire new customers as it expands into markets outside of the U.S. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. How do I contact? The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement.
