Thanks for the replies. After getting back both radios not working. Our motorhome has been in the shop at la mesa for 71/2 months. **'s labor charges of $7,500. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. RVers Ask: What's The Best Way To Sell An RV? Complaint Type: Problems with Product/Service. Both radios are powered from a 15 amp fuse located in the power center under the bed. The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Apparently, they couldn't come to an agreement with ****. The issues were filed with **** when the coach was new. This shouldn't be happening. waiting for the repair shop to let them know what the bill is I didnt know then well proceed, We are waiting for a call from Thor motor Coach coach we received an, email on 11 **** I guess I said the complaint was resolved but it was, not. ****** informed me that Id have to get an estimate for each of the defect items. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. The radio may well be powered by the house batteries. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. BBB Business Profiles are subject to change at any time. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. WHO IS RIGHT? The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. A representative has been notified and will be with you shortly. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. I bought a brand new Thor Hurricane 35M. It's been non-stop. Read full answer At that time, it started making a screeching sound like a prop from an airplane rubbing against a wooden wall. 33 complaints closed in the last 12 months. 5 seatbelts. We will continue to call the customer but if he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. At this time Im satisfied that they Thor Motor Coach has reached out. MSRP Price: $157,576. 2017 Thor Challenger XE Rear and side cameras and radio not working. A multimeter (see below) should show the voltage between the battery terminals between 13.4 and 14.5 volts DC; if not, the battery may be worn out and need replacement, or it may be low on water, or the converter may not be giving it any power. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . We have pictures we can send if you want. The only bid that ******* has accepted is the one of $1,000.00 from *********************. I am waiting for **** to call us back. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. This is an independent, unofficial site. Thor motor coach four winds 24 f e350 chassis. The RV is a Thor ******* **** 2019 and the vin#*****************. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? 2. I guess that is the million-dollar question. On mine there is a pin hole and we stuck a safety pin in and, Thanks all. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. Just for good measure, recheck those easy to access fuses in the panel in the coach. Built-In Skylight. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, **** has not acted in good faith, as the documentation will show. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Please see us for a complete list of features and available options! A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. I was given a few numbers of service centers and I had to contact them. Need advise, had a shop replace house battery and repair inverter. ****************** was thankful that someone from Thor Motor Coach reached out. Stock Number Login to the Owner's Resource Portal to view manuals for older model years. we do not have any videos here. Used 2017 Thor Motor Coach Four Winds 26B, 40 LED TV on Manual Swivel in Cab-Over (22B, 22E, 23U, 24F, 26B, 30D, 31E & 31W), 32 LED TV & DVD Player in Living Area (31L), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (31E), Bluetooth Coach Radio with Exterior Speakers (28Z, 29G, 31E, 31L & 31W), Power Charging Center for Electronics (28Z, 29G, 31E, 31L & 31W), Exterior Kitchen with 2.6 cu. I am rejecting this response because:Customer (******************, owner of said vehicle: 2022 Thor Freedom Elite 23HF Motor Home) has identified issues and concerns in original complaint that have not been answered or addressed in this response from Thor.The reply from Thor "confirmed" that payment was made to ******* **** and arrangements could be made to pick up vehicle. This coach is over 6 years old. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Mr. ******** needs to arrange pick up with the **** dealership. Would be a great hunting rig! This is NOT a new claim. The requested information: 2019 *********************** **** motor coach. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Wondering if the converter is shot. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. THOR AXXERA RADIO.not working??? There authorized service center is telling me not to get roof patch but replaced. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The dealers in my area state that they dont even know what a ********* is and dont work on them. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. I do not know WHY he has not had access to this correspondence. The keep-alive lead isn't switched at all. My husband was ill and could not drive the coach to *******. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. See details. We now have two new estimates, both have been rejected by *************************** and *********************************. We are sorry to hear of your concerns with your 2019 *******. ******* ***** is also questioning why the **** dealership in ******* that identified the issue, had a solution, ************* and cost to repair that was given to **** at Thor, and that **** did not authorize this vehicle for repairs at the ******* **** dealer, fixing ********************** issue and he could now be planning and executing his second motor home trip. Surround Sound. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. Can you tell me a little more on. {priceLabel}: At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication. 2003 Jazz Toy hauler 5k obo Needs work. ** Day 2 we tried using the microwave again. . Brand: Thor Motor Coach. $5,000. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. And not have heard from them. Took a good 2 hours drive and they are still dead. Mercedes-Benz 10.25 in. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. We have taken the coach all over ***** and **** trying to get the issues resolved. Awning attempts to extend while driving. As stated previously, we are well aware that the coach is now off warranty. Like most: All went so smoothly from our first email to our going through the American Canadian borders. We are well aware that the coach is off warranty. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. is not responsible for any misprints, typos, or errors found in our website pages. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Report post. Now all of a sudden ********************************* says that everything is null and void since so much time has passed, even though we have emails from ***************** stating that once things opened up after the pandemic, and we could travel, anything under warranty that was reported to Thor while under warranty would be covered, after travel restrictions were lifted, and we could get the coach in for repairs. 3 burner stove, microwave, mid size fridge/freezer, 2 tv's, AC/heat, satellite radio, backup camera, can sleep 6, primary bedroom with queen bed, kitchen dinette turns into a bed, bed above the cab. ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. If you are still unsure on how to properly operate any appliance or feature addressed by the video recording or documentation, please consult with your local selling dealership or contact Thor Motor Coach, Inc. directly.All content on this webpage is published by Thor Motor Coach, Inc., including but not limited to, all text, documents, photographs, graphics, audio and video is copyrighted by Thor Motor Coach, Inc. All Rights Reserved. **** has already sent the flooring. We called Thor and received two emails from customer service rep. ***************** stating that any warranty issues reported to **** while the coach was under warranty would be covered once restrictions were lifted and we could get the coach in. **** now offers us a "goodwill" offer that in no way covers the labor charges to get these flooring & heating breech issues resolved. or call the glass man in town? Across from the sofa is a booth dinette. Another for $6,500.00 from *************** in ***********, **. 2019. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM, Tilt Leather Steering Wheel with Audio Buttons to Control Dash Radio, Upgrade Windshield Privacy Close off Panels, Three-point Seat Belts for Driver and Passenger, Captain's Chairs Heated Electric Adjustable Driver/Passenger Seats, Swivel Captain's Chairs with Two (2) Filler Cushions, Removable Table between Two Swivel Cockpit Seats, Aluminum Wheel with Valve Stem Extensions, Rubber Tread Entry Steps with Step Well Light, High-Gloss Euro-Style Cabinetry with Complementary Cabinet Door Hardware, Hidden Hinges and Slide-out Fascia, Pressed Laminate Countertops, Dinettes, Sofa Tables, Bath and Bedroom, Wall Cubby with Net and USB Charging Port, Accent Lights above Overhead Cabinets, Kitchen, Dinette, Sofa and Bed, Cab-Over Sleeping Area with Telescoping Bunk Ladder, Leatherette Sofa with Queen Size Murphy Bed Conversion (24FB), Leatherette Theater Seating with Footrests (24RW), Leatherette Dream Dinette Booth with Footrests (N/A 24RW), Leatherette Booth with (2) storage drawers (24RW), Wireless Phone Charger with USB Plug on Dinette Table Top (N/A 24RW), Wireless Phone Charger with USB Plug Bedroom (24RW), Single Child Safety Tether in Dinette (Optional 24FB, 24TT; N/A 24RW), Full Extension Metal Ball-Bearing Drawer Guides, Pressed Laminate Kitchen Countertops with Under Mounted Sink with Sink Cover(s), Pop-Up Countertop Outlet and Charging Center for Electronics (N/A 24RW), Decorative Lighted Kitchen Side Splash Next to Cooktop, Two Burner Gas Cooktop, Glass Cover with Electric Start, Glass Protective Cover and Task Lighting above Cooktop, Stainless Steel Accented Convection Microwave Oven, Large Stainless Steel Single Bowl Sink and Faucet with Pull-Down Sprayer, 12-volt Ceiling Vent in Kitchen with Wall Switch, Full Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24RW), Queen Size Bed Comfort Flex Euro Style Bed Support Flip-Up Bed with Reversible Mattress and Cushioned Seating Underneath (24TT), High-Gloss Curved Euro-Style Bath Door (24TT), Shower with Curved Anti-Microbial Shower Curtain, Bluetooth Coach Radio System with DVD Multimedia Receiver, Rapid Camp+ Multiplex Wiring Control System, Onan RV QD 3200 Diesel Generator (Optional), Winegard ConnecT 2.0 WiFi / 4G / TV Antenna, Automatic Transfer Switch with Power Protection, Automatic Shoreline-to-Generator Transfer Switch, Single, High Output Low-Profile Air Conditioner, 100-watt Solar Charging System with Power Controller, 1,000-watt Inverter for Entertainment Systems and Select Outlets, 360 Siphon Vent Cap, Tank Odor Prevention.
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