If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. All Rights Reserved. All this fix does is force the Philips Hue app to repopulate its own data files. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . I think almost everyone will like to watch movies, listen to music and play games. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. You do not have to change the optical cable. Save my name, email, and website in this browser for the next time I comment. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Aug 25, 2020 7:50 PM in response to jdo_apple. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Lets go through some of the most common bugs and how you can fix them quickly and easily. Ver ms detalles. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. 2. Losing Signal While Using Secondary HDMI Ports. Open the new finder window, then click Go. Of course, many people still like it very much. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. I will list some issues to see if you have had them. So, whats causing users to report connection issue after connection issue? The Sync Box supports HDMI. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. My Nvidia shield pro works brilliantly . It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. Setting the input device (Roku) to 1080p resolution makes the system work. But you should ensure a steady internet connection for your Hue Sync Box. I'm on the fence about the Sync Box and am looking to be convinced by some owners. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. 1 Home Entertainment Tech Resource. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. With Philips Hues new devices, all is possible. Mine especially has issues with Dolby Vision. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Users are divided on this particular feature. 4. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Is it possible to output Dolby Atmos and Dolby Vision? It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). All Rights Reserved. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. How to Get Dolby Atmos to Pass Through Hue Sync to Apple TV 4K, I don't seem to have Dolby Atmos though in Netflix? APs are also best used for devices that dont require a 100% reliable internet connection. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . There is already the way of entertainment in our modern lives. Aug 21, 2020 5:09 PM in response to i_rina. 7. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Continue with Recommended Cookies. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Dolby vision wont work correctly on my 2016 LG Oled C6. They both sample video and audio output to your monitor and have your Hue lights react accordingly. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. 2018-2023 Signify Holding. Please note that all comments go into a moderation queue (to prevent blog spam). In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. You also can turn off the 5ghz network to see if it works. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. There are applications that claim to work on Smart TV's with this box however they do not work . Is Philips Hue Z-Wave or Zigbee? They recommended I change the cable between the Sync Box and my TV. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Luckily, Philips is a reputable manufacturer, and the Hue Sync system rarely encounters connection issues. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Your comment will be manually reviewed and approved by Tristan in less than a week. So it's the sync box that's got the problem, not the wifi. It really adds to the experience and may reduce your eye fatigue. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? Yes I've tried everything you mentioned on your comment. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. *Dolby Vision Enhanced Compability turned on (Hue Box)? Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Manage Settings You can open it by typing %appdata% in the taskbar. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. 5. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? There seems to be an issue of integration with apple TV or a problem on device. Please ensure that the Hue Sync Box directly connects to your monitor or TV. Does your eye start adapting? I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. Does anyone use an Apple TV 4k and is it working? Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Hello, I am James Beetie and I am a bit of a self-confessed nerd! All you need to do is set up a new entertainment area on your smartphone. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Copyright 2000-2023 M2N Limited E. & O.E. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Just a case of waiting for some offers with Black Friday looming. So, it would seem I'm the only one having this issue. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. However for some users, they dont understand the charm in a practical moving watching experience. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". ShYnNoK. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. omissions and conduct of any third parties in connection with or related to your use of the site. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. The gradient strip is definitely a big improvement over using just the light bars. I have also gone through some research and come to some conclusions. For a better experience, please enable JavaScript in your browser before proceeding. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Enter the password for your Wi-Fi network when prompted. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. Download the Hue Sync mobile app from the App Store or Google Play Store. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Website copyrighted Smart Home Winner 2021-2023. It can be for all of your Hue devices. This site contains user submitted content, comments and opinions and is for informational purposes While they both can work together, you dont need one to run the other. Both of these issues can be fixed with these quick tips and tricks. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Looks so much better and tidier. Starting to hate the sync box. Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Ill most likely go ahead and get one, I guess I could always return if it doesnt meet my expectations. Lets hop in! Everything that happens on scenario 1 happens here. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. I am loving mine with the gradient strip as well. You can try these methods to see if they work. See all the updates weve made to the Hue sync box to improve the surround lighting experience. Make sure Bluetooth is enabled on your mobile device. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. However, how to do if the method doesnt work? It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Additionally, software problems are typically more common and may require several steps to fix. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. No response from them. Sometimes your App maybe gets messed up, so it would be having connection issues. Do Smart Plugs Catch Fire? The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. Sometimes goes off unexpectedly then has to be synced again. Description. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I've contacted Philips Hue Support but they don't know what they are doing. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. Read More. Any help appreciated.Seems to drop the connection every twenty minutes or so. Questions and Answers: Philips Hue Play HDMI Sync Box Black 555227 Even video games they feel like theyd be too distracting. Can Philips Hue Control Other Bulbs or Normal Lights. Your TV connects to the output with a short HDMI cable included in the box. This is a two-part combo of an app and a new physical device. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. , you may have some common issues with it. With each update, new release notes are published so that you can keep track. Is this normal? Scroll down and tap on "HomeKit". Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. You can also just wait it out. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. 2018-2023 Signify Holding. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . 8. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. With our lights, sensors and switches, you can make your house the brightest home on the block . But you can rollback the version if you dont want to wait. He has therefore loved seeing smart homes hit the mainstream. I am using a DisplayPort to HDMI cable. Sync your on-screen TV content. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. It should display a wide range of folders for apps installed on your device. You also need to install the new Sync app on your PC or Mac. Yes, but it only recognizes when it is HDR. These are devices that boost the range and performance of your Wi-Fi router. Related Reading: Is Philips Hue Z-Wave or Zigbee? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. On a Mac, the data folder is called the cache.. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Connect it to your TV and HDMI-connected devices to. Troubleshooting Ecobee Server Communication Issues. You also can keep the old installer files like Hue Sync Apps on your computer. And the Hue Sync Box connects to your router (via Wi-Fi). Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). We and our partners use cookies to Store and/or access information on a device. Philips Hue Verified account @tweethue. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Any help appreciated. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? If Not, Why Not?! Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. Looks like no ones replied in a while. The images are in Dutch and have not much meaning other then . Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! Why cant we view Dolby Vision content when using the Denon receiver? These are relatively new Hue products and still have to go through their growing pains. Hue Bridge required, not included. I thought only ports 2 and 4 were confirmed as having the greater bandwidth? Help! Name the HDMI inputs. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. Hello just here to say you are my favorite person as this has fixed my issue too!! If you have any questions, feedback or suggestions about this article, please leave a comment below. However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: Your Hue lights can now sync to those while the signal is passed through to your TV. If the apps data files get messed up, the app can start having performance issues. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Learn more about brightness. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Is there a way to force the Apple TV 4K to send Dolby Vision? You must want to solve this problem to enjoy it. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. If the AP is the reason that causes the connection issues, so how to fix it? Xbox One X : "No Signal Detected" to my monitor after - Microsoft Community Go hands-free with voice My xbox and cabke box are connected but when i turn it on i get the weak no signal message. 4K does not work, yet. No, * Image on the television? These devices allow you to have your Hue smart lighting react to music, movies, and video games. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. This is a very troublesome problem. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well.
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