Please potential customer of Petro do not use this company. ", In addition to this acquisition activity, Petro, our heating oil division, has added approximately 4,600 net new customers this past quarter through internal marketing. They do the job correctly. Yes, Petro Home Services offers warranties. When did Petro Canada merge with Suncor Energy? They are professional. Given the high prices of oil this year I certainly would still have owed after a year but even with future deliveries I would have owed at least half the amount (my first payment was january so I would have made another seven payments).Upset that the terms I signed up under were different and was left having to pay two thousand dollars at a time i would have expected to be paying only a monthly payment, I asked to cancel my account. Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . It was covered under my Service contract. Subsidiaries of HollyFrontier produce and market gasoline, diesel, jet fuel, asphalt, heavy products and specialty lubricant products. Stay away from Petro. 1.0. Our experts make it their mission to understand your home and the people in it. In August 2009, Petro-Canada merged with Suncor Energy, with Suncor shareholders receiving approximately 60 percent ownership of the combined company and Petro-Canada shareholders receiving approximately 40 percent. History. Customer Reviews are not used in the calculation of BBB Rating. In every single instance, we were misled by customer service representatives who dismissed our concerns, and were promised call-backs from managers who never reached out, and having our calls disconnected after more than twenty minutes on hold. They came same day in a few hours. Founded 1903 With Angi since July 2012. 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See BBB rating, reviews, complaints, request a quote & more. Do all research and the reviews you are seeing is all real. Talked to them on the phone (twice). I want replace that first (so I can have CAC working until renovations begin), and then replace the other parts of the system in the house when the renovation is underway. Unsubscribe easily. Exceeded my expectations! David Westin speaks with top names in finance about the week's biggest issues on Wall Street. Great! You wait up to an hour to talk to anyone on the phone. Home heating oil and propane services. When autocomplete results are available use up and down arrows to review and enter to select. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Ownership of Petro 49, Inc. has shifted to Dale and Carol Lindsey's son Kurt, and to their grandsons Matthew and Kristopher who are involved in leadership positions in the company. Find your local office: See what services and offers are available in your area. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Petro Home Services was supposed to come to my house to work on the heat and thermostat from 12 - 3 PM today. Minimum 15 minutes delayed. Thats criminal, Putin or no Putin. The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. Put $0 down on the latest energy-efficient systems. I called them first because some neighbors use Petro and are generally happy. Robinson Pump Service Ltd. joined the Petroservice family. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. Star Gas Partners, L.P. My furnace (which Petro sold me and installed) began leaking and I asked them if they could send someone out to take a look at it perhaps fix it. A month later calls resume (in violation of TCPA regulations) now insisting I owe the $125 that I was credited as a new customer. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I used Petro Home Services to install two toilets. We offer everything from home safety to energy saving tips. BBB Business Profiles are subject to change at any time. No, Petro Home Services does not offer free project estimates. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. We have since called several times, insisting on speaking to a manager and concerned that Petro is using summertime highs to engage in price-gouging their customers. The technicians were professional. It went well. "Petro customer. Petro Holdings, Inc. operates as a holding company. Why is Petro Oil So Expensive It all comes down to the plans that they are offering their customers actually. Like coal and natural gas, petroleum was formed from the remains of ancient marine organisms, such as plants, algae, and bacteria. STAMFORD, CT (October 18, 2000) -- Star Gas Partners, L.P. ("Star") (NYSE:SGU, SGH), a diversified home energy distributor and services provider specializing in heating oil, propane, electricity and natural gas, announced today that it has purchased or signed contracts to purchase seven propane and heating oil distributorships over the past three and one-half months. Petro Home Services. I have not heard from him yet. Where are the petrol stations owned by Shell? Put $0 down on the latest energy-efficient systems. BBB Business Profiles may not be reproduced for sales or promotional purposes. DON'T USE Petro. I have no hesitation using them again. There was a secondary leak and they claimed it was my structure and i said i did not have a leak until you installed the toilet and we had a dispute over that. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers from Massachusetts to Virginia. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. I opted to do a payment plan where I would make monthly payments across 12 months rather than pay after delivery. They need to improve their call-center service since it seems I'm always on hold for 15 minutes or more to call for service. Hence the high price. I'm not sure if customer service really understands their products and services, which does not inspire a lot of confidence. Company said definitely in 2 days and broke that also. I had a few red flags but since I was locked in I became stuck with them. Petro Home Services insights Based on 122 survey responses Areas for improvement Overall satisfaction Sense of belonging Trust in colleagues Don't Trust Billing Clerk (Former Employee) - Remote - February 15, 2023 This company will hold your pay because the managers cannot tell the truth. However, each month marked subtle changes to the price a consumer will pay. These acquisitions represent over 20,000 customers, with an annual volume of approximately 19 million gallons. In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather Never heard that before, we also never received a receipt, the MANAGER said he would email right over to me. They don't cover items that are expensive and break. Your home is one of your most valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. Was told the tech would be out to today. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. Maybe I need a better home address. Why does my dog like to lay on my side of the bed? Services, Home & Commercial Services, Emergency Services. The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. That's peace of mind. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. I ordered oil on January 25th 2022 100 gallons for $325. Woodbury, NY Easy Apply 19d. For example, in February, the cost was $3.20, and in October, it was only $2.90. Yes, Petro Home Services offers emergency services. Category heating & air conditioning/hvac, heating . Need to find a different location? Petro served my tenant. Petro Home Services is Americas #1 home heating oil and total comfort services provider. Jeff Woosnam "Petro Home Services shares common values with our partner Habitat for Humanity as we're both committed to helping families feel safe and more comfortable in their homes," said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. Petro Home Services is currently rated 4.6 overall out of 5. Love their staff. Deliveries are automatic and we never run out of fuel. This company want to charge for everything. $6.509 / gallon for #2 oil. Through its wholly owned Petro subsidiary, Star is the nations largest retail distributor of home heating oil, serving approximately 385,000 customers in the Northeast and Mid-Atlantic. Petro Home Services. Ashlee Vance explores innovations in new tech, software, engineering, and science in places outside of Silicon Valley. Really great, friendly and thorough service. For more information about reviews on ConsumerAffairs.com please visit our Our goal is total comfort for total peace-of-mind, 24/7 - whatever the weather. They are definitely over priced even when you're locked into a contract with them. Over millions of years under high pressure and high temperature, the remains of these organisms transformed into what we know today as fossil fuels. I wasn't even a customer of theirs yet, but called them at 8:30am on that Sunday morning, spoke to a real person, and had oil by noon. Stewart (Tech #756) was great! Petro Home Services | Home Heating Oil, Propane, and AC Services. Specialties: With over 100 years of experience, Petro Home Services provides home heating oil, propane, air conditioning, plumbing, generators, chimney, and home automation services to East Coast customers from Massachusetts to Virginia. BBB accredited since 8/21/2019. Your home is one of yourmost valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. Petro has installed a new furnace and hot water heater over the last couple of years. Their delivery was on time. 145 talking about this. I'm hopeful that someone will read this and follow-up since I think the happy customers in my neighborhood are a good indicator of a company's quality. Service call was under contract so no charge for the call. Petroleum Services Ltd. joined the Petroservice team in August 2019. Toll Free: 1-800-667-TANK (8265) | sales@petroservice.com | 79 McIlveen Dr. PO Box 1144, Saint John, NB E2L 4E6. Called for service at 7:30 Monday morning. We continue to plan and build for the future; the future of the industry, the future of our customers business needs. I had to call every time to get it. When I called to get the tech I was given a window of time not knowing someone already came before time and I sat in a cold house for over 5 hours now. They also charged me tax and i had to fight them on that. I was instead met with rude remarks and no solution. Put $0 down on the latest energy-efficient systems. We have a business with several properties. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. Need to file a complaint? Petro Home Services offers the following services: Heating Oil, Heating & AC, Plumbing, Propane, Visit the Solution Center to Explore Articles. First, you have the variable plan which fluctuates with market conditions and offers no price protection. Established in 1958 in Winnipeg, MB, J.A. Petro Home Services - Home Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. Come May I receive a bill for just under $2000. However, oil kept leaking from the boiler since his "repair" 3 months ago. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. He was very professional and was able to asset the situation and solve it quick. Was suppose to show up this morning and no show again. Sign up to receive our free weekly newsletter. Just got oil delivery. When autocomplete results are available use up and down arrows to review and enter to select. According to the tenant, it was just an annual service visit. PETRO OIL YOU ARE NON TRUSTWORTHY.. As of June 2007, the companys largest shareholders were Capital Research and Management Company (a Capital Group company), with 7.3%, and Barclays, with 4%. Star owns a controlling 72.2% interest in Total Gas and Electric, which sells natural gas and electricity to approximately 110,000 customers in the Northeast and Mid Atlantic. Couldn't ask for more. I had my oil tank relocated and in order to get a delivery I had in no uncertain terms I had to use their technicians to approve the work. No, Petro Home Services does not offer a senior discount. It did not make sense since there was no problem before his arrival. Petro also owns Meenan, Champion and Griffith. As a matter of policy, BBB does not endorse any product, service or business. Stewart is an expert at this and he has an amazing amount of knowledge. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Automatic heating oil delivery and emergency service, Heating oil pricing plans to help manage heating costs, Equipment installation and repair services of systems from all leading brands, Special offers on new, energy-efficient heating systems, Installation, service and repair of central air and ductless mini-split AC systems from all major brands, Special offers on new, energy-efficient AC systems. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. I emailed to the email address appeared on the new customer solicitation letter. I did notice that if you were more than 60 days late then they hold your oil for ransom. Our story begins in 1985, when we were a business unit within what was then known as Commercial Equipment. Fixed everything, explained how to use system. In commenting on these developments, Irik Sevin, Star's Chairman, said: "We are, of course, very pleased with Star's strategic acquisition program which has enabled the Partnership to opportunistically purchase many high quality companies that are integratable into our historic operating businesses. This news announcement contains certain forward-looking information that is subject to certain risks and uncertainties as indicated from time to time in the Company's 10-K, 10-Q, 8-K and other filings with the Securities and Exchange Commission. I am on my 3rd day with no heat or hot water with pneumonia. This is a multi-location business. I have to give a star and giving this company one is is way too much. Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh youre scheduled for today," my delivery came and my tank was at 1/4. Star Gas Partners LP said that another reason for Petro's financial difficulties . This business is in an industry that may require professional licensing, bonding or registration. He arrived at the expected time and spent time performing the necessary jobs for this tune up. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). Get oil when you need them without contract. Will never do business with them again. While we, of course, remain interested in individually large opportunities, we are particularly excited that this disciplined approach has enabled us to buy so many smaller but highly attractive businesses. Until 1991, it was a crown corporation of Canada (a state-owned enterprise ). Not only was he courteous and very knowledgeable about the problem, but he was also able to The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. What are the three principles of cultural humility? Petro Holdings, Inc. operates as a holding company. No, Petro Home Services does not offer eco-friendly accreditations. Although I signed with them in November I had my first delivery 1-11-22. Founded 1903 With Angi since July 2012 We're America's #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). We are commonly referred to as Petroservice, our registered business name. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. They had aThe combined purchase price of the distributorships was $18.6 million. Petro am Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg. That's the Petro promise. We have been using this company since 1982 they are wonderful They come on time they work with you and do a great job. Get buying tips about Utility Companies delivered to your inbox. Home Services in Phoenix, AZ. In these early days, we were a team of four employees learning the ropes and building expertise. Call 888.735.5651 to join our family and learn more about services. Regards, Petro Home Services. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thinking this must be a mistake I call Petro and am told that all payment plans end at that time and that 12 month payment plans are not issued beyond October. All Rights Reserved. Today (1-17-22) I called to question why I bill is 790.59 when I was to I am on a smart budget and my payments will not be more than 340. Data Provided by Refinitiv. Petro = petroleum gasoline. According to the U.S. Energy Information Administration, the average cost for heating oil in 2019 was just over $3.00 per gallon. service and support that you can rely on in any weather! View jobs Questions and Answers about Petro Home Services CEO Popular topics Clear Hiring Process Benefits Interviews fix it quickly, which we really appreciated with outside temperatures so low. The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. Petroservice is a service, distribution, installation and construction company in the petroleum and fluid handling industry, headquartered in Saint John, New Brunswick. Do not use them!! I left them in December and went with another energy group. Questions and Answers about Petro Home Services CEO | Indeed.com Start of main content Petro Home Services 50 3.0 Write a review Snapshot Why Join Us 181 Reviews 175 Salaries 91 Jobs 48 Q&A Interviews Photos Want to work here? Petro is the best. BEWARE. That was not 100 gallons, I called PETRO OIL and the MANAGER tells me to shake my tank!! This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. Petro Holdings serves customers throughout the United States. When autocomplete results are available use up and down arrows to review and enter to select. 11/27/2018. Whatever it was, they fixed it. They called at 2 and said they couldn't make it. We value your privacy. How to Market Your Business with Webinars. Recently had a small oil leak and Vincent came out right away. In February 2019, we continued our expansion into western Canada with the acquisition of Edmonton Pump Service Ltd. time, or property do not do business with Petro. He Service was taken care of quickly. With over 100 years of experience, Petro provides home heating oil, propane, air conditioning, generators, and chimney maintenance to East Coast customers Snaps (money) on the petro(l) (gasoline). You can rely on our experts to take care of many other home comfort services, too and our dedicated team is always working to provide better service. Included in these seven companies were two propane distributorships, East Side Gas of Lawrence, Indiana and Blufton Propane of Blufton, Indiana, as well as five heating oil distributorships, including Schoen Fuel of New Jersey and four other independent companies, all based in Long Island, New York. They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! $38.21 Per Hour (Employer est.) I lost my heat on Sunday November 20, 2022. In November 2017, J.A. In the US and Latin countries, term gasoline is used, but in Europe and Asian countries its called petrol. So if Vincent shows up just know everything will be okay. Clear price gouging. Petro Home Services shares common values with our partner Habitat for Humanity as were both committed to helping families feel safe and more comfortable in their homes, said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. This was the ceiling price we were quoted in summer 2022. They charge way too much for contract (start at $99 then increase by $100 each year) and does not cover much. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. On March 23, 2009, Suncor Energy announced its intent to acquire Petro-Canada, which would form a company with a combined market capitalization of C$43.3 billion. indoor air quality, and more to improve your lifestyle. The company that owns the largest supplier of home heating oil on Long Island and in New York City warned yesterday that it may declare bankruptcy because its Petro subsidiary hasn't been able to pass on soaring fuel oil costs to its customers. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. I am told someone will have to call me to do this. I am very confused given I was put on a payment plan that was meant to cover a year. And that's the Petro promise. Copyright 2022 Consumers Unified LLC. Ran out of heating oil in new home on a Sunday in December. They would not deliver, they would let you run empty. I have fairly new furnace. Love that Petro has great people working for them. Included risks and uncertainties are the effects of the weather on the Company's financial results, competitive and propane and heating oil pricing pressures and other factors impacting the propane and home heating oil distribution industries. Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. Unacceptable. Shame on us for not checking sooner but the bottom line is that they have been gouging us on pricing over 50% higher than the average in the area. Maspeth, NY 30d+. Generators: installation, service and repair of backup generators for most major brands to make sure that your home stays up and running during any power outages. 7 Where are the petrol stations owned by Shell? They called at 2:30, said they had one stop before me and would be here around 3:30. Who is the CEO of Petro home services? Copyright 2000 - 2023 Star Group, L.P. | Customer Service Supervisor. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. He is also pleasant, helpful and willing to answer questions. They are constantly breaking appointments, One appointment was from 8-12. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). Boiler serviced Corroded pipe repaired etc. Enter a Melbet promo code and get a generous bonus, An Insight into Coupons and a Secret Bonus, Organic Hacks to Tweak Audio Recording for Videos Production, Bring Back Life to Your Graphic Images- Used Best Graphic Design Software, New Google Update and Future of Interstitial Ads. All Rights Reserved. Total repair was diagnosed and fixed quickly. We were told that the price would decrease as the market improved. Would be there on Tuesday, cancelled again. A discussion about the tax policy because it was a permanent fixture not a repair.
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