When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. In addition to having all the search categories of Stubhub, the search function also lets you seek events by entertainment genre. Each access code allowed the purchase of up to six tickets, meaning the 1.5 million access codes could be used to purchase up to 9 million tickets, Sterioff wrote in her original action. "There are almost so many [secondary sellers] that you just can't keep up," Cobb said. Why are tickets available on Stubhub but not Ticketmaster? In a 2020 congressional hearing on ticketing companies, StubHub's general counsel said the company's all-in pricing failed because consumers found it confusing and competitors' prices appeared lower, but said StubHub would support a federal mandate to include fees upfront. [2022], SeatGeek vs StubHub: Which Is Better For You? Compared to Ticketmaster, which rarely offers promotions and deals on tickets, StubHub here helps you buy tickets at cheaper prices if you are eligible for the deals and offers. Two of the most prolific online ticket vendors are Ticketmaster and Stubhub. Tap Transfer. If you are a reseller of the ticket, it will cost you the listing price based on the face price you have allotted to each ticket. Garth Brooks Background. However, each of the services comes with its own distinct advantages. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Does anyone know of another way to get ahold of their support? Social media is another potential landmine for fans, Gray said. Among all those who made purchases, customers in the hidden-fee group bought tickets that were about 5% more expensive than those in the up-front fee group, buying more tickets on average for seats located closer to the field or the event stage. Sign into your StubHub account and click the "Sell" button in the top toolbar. You can now buy a fraction of a house. Since the audience on the website is millions, there are truly rare chances the tickets you put on sale will not be sold. AMC has its own ticketing app, and a Facebook integration, but it still has to pay to process those transactions. It also included MIT economist Sara Fisher Ellison. They'd inadvertently bought fake tickets. Because the site differs from traditional retailers in that its a two-sided marketplace, with sellers who are individual users, the researchers wanted to know how the sellers responded to the price structure change. There's a surefire way when buying online, experts said: First, navigate to an artist's or event venue's website and click through from there for tickets. Last April, the New York Times reported on complaints from venues that alleged Live Nation had threatened them for selling tickets through Ticketmasters largest competitor AEG. 2. [2022], SeatGeek vs Vivid Seats: Which Is Right For You? Follow Fans Also Viewed Boston Celtics See all 23 Events Orlando Magic See all 23 Events Milwaukee Bucks See all 24 Events Whereas for StubHub, the case is different and they have a wide range of limitations allowing fewer people to return empty-handed. The Live Nation and Ticketmaster monopoly. Something went wrong. That means that you can buy fifteen tickets at once and pay fifteen convenience fees, but only one total processing fee. Grab your Garth Brooks tickets at StubHub today. Compare the prices of the tickets and put a lower sum to get your ticket sold easily. Museums sometimes have fees of a dollar or two for buying tickets online, and this makes sense as well. Its art. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Tickets are 100% guaranteed by FanProtect. You will enter your community username and new password and done! Once you get a buyer, you can ship the ticket on cue and receive the payment within a short while. I'm in the same boat. FanProtect service helps find replacement tickets if something goes amiss. University of California, Berkeley, Read the latest campus information on coronavirus (COVID-19) here , Berkeley M.E.T. Refunds can also be requested within 72 hours of purchasing your tickets. "It's capitalism at its finest, supply and demand. Theres not much cause to celebrate a row of executives saying no, you go first to each other because nobody wants to be the first to risk some profit in exchange for better business practices. Add-Ons Available See Tickets From New York Knicks Offers Watch in Comfort Enjoy a set up like none other with luxe event suites. Asked why StubHub charges a fulfillment fee for tickets the customer prints out at home, Lawrence said that theres a flat fee for PDF-type tickets because the seller has to upload it. He also said that his companys experiment with showing all-in pricing at the start of the purchase process presenting the total cost of the ticket including fees up front only confused people and lost his company business. Ticketmaster on Tuesday called the demand "historically unprecedented." Its a party over here. Robyn Cage Discusses Sync Licensing Tips for Beginners on Songtradr, Tunefinds 2022 Top TV Placements Show Sync Opportunities for Catalog Tracks Are Stronger Than Ever, Is Sync the New Radio? Some Taylor Swift fans who bought seemingly legitimate tickets have already discovered they were duped. The standard ticket fees through Ticketmaster may include: These can quickly drive up the base price of a ticket. It allows you to become the original seller or the reseller by following a few easy steps and rules. More from Personal Finance:Why egg prices are surging but chicken prices are falling3 steps to take if you lose your jobThe top 10 most-regretted college majors. Global Business and Financial News, Stock Quotes, and Market Data and Analysis. Even so, the veteran shoppers still spent 15% more with hidden-fee pricing relative to the StubHub veterans who saw the full price up front. If none of these work, you might have to pay the Stubhub penalty for your inability to deliver the tickets. Shortly after the experiment, StubHub changed the price structure across the whole site to use back-end fees, hiding them until the checkout page. I'm confused. By using the service's Fan Codes and Coupon Codes, you can save a chunk off your total order. Why can't I sell my tickets through my Ticketmaster account? Why are there all these different fees, Patti-Anne? he read off of one question card (directed at Ticketmasters Patti-Anne Tarlton, an executive vice president present on the panel). To the statement presented in the previous paragraph, StubHub is a better option for one-ticket booking. display: none !important; Presale tickets became available Nov. 15 but fans had to preregister for a chance at the early access. Log into your account and select from the list of 'Upcoming Events'. Can I sell tickets from Ticketmaster non eligible for resale? And in case you have purchased the ticket from the same company, you can directly open it for listing from your account. The face value price is the one you see on the website. Tickets can be delivered to your home by mail. [The venues] were told they would lose valuable shows if Ticketmaster was not used as a vendor, a possible violation of antitrust law.. (In April, a Wisconsin man filed a class action suit against StubHub, seeking $5 million. "Those numbers will continue to go down once all of this false demand is gone and there's a correction.". Sometimes, StubHub has the ability to lower the ticket prices just enough to beat out the competition. Create an account to follow your favorite communities and start taking part in conversations. In most cases, tickets arent issued until 24 hours before the event. For the August 2016 issue of Consumer Reports, the magazines staff drew attention to what they called the ticket fee frenzy by dissecting the price of a floor-level seat at a Guns N Roses concert taking place that summer in Kansas City, Missouri. "If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake," said Chris Cobb, owner of historic rock club Exit/In in Nashville, Tennessee. Tickets for concerts and sporting events. There are exceptions for US Open matches and MLB games. The hidden-fee buyers were much more likely to click on tickets on the initial website landing pagetheir click rate was about 19% higher than those who saw the full price. These days, the majority of ticket sales happen online. However, you can not neglect how good Ticketmaster is at her work. Tickets for A Night of Professional Championship Boxing - Fight Night 17 @ York Hall | Sat, 17 Jun 2023, 17:00 | Browse ticket types & offers | View seating map . The cheapest prices and best locations vary depending on the event, so it always helps to check both. While Ticketmaster will cost you two different charges, StubHub here will allow you to list the tickets on sale for free. The prices fluctuate according to the value of the tickets. Select the tickets you'd like to sell and click "Sell." 5. Overview of Ticketmaster and Stubhub Shared Features Primary ticket dealers and resellers for events. Every sale is final from the moment of purchase. StubHub: $128 - $155. Please enter a valid email and try again. Stocksy. Not looking for Taylor Swift? Note: you can edit the price you have entered or you can always delete your listing. REMINDER: The Tour Organizers will be making 100% of tickets available for purchase during the ARMY MEMBER Presale. On the homepage of its website, you can search for the event you are looking for. The prices of tickets available on this platform differ from the actual face value of the ticket. Essentially every person on the panel agreed, appearing to politely beg the FTC to regulate them so that people would like them again. Tickets for sporting events, concerts, and theater productions. Ticketmaster Blog. [2022], Gametime vs Ticketmaster: Which Is Better For You? Enter the information for your event - including the date, time and venue - then click "Search." 4. If available, select the ticket (s) you want to sell and click Continue. Taylor Swift with HAIM and GAYLE. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The customer support includes full refunds on canceled events and attempts to find replacement tickets should you have any issues. Sign up for The Goods newsletter. In other cases, a reseller may be selling you tickets they haven't even secured yet. There is no reason to expect new visitors to a site to have correct beliefs about fees, and once they have their sights on an item, letting go of it becomes hardas scores of studies in behavioral economics have shown, Tadelis said. To be able to transfer the ticket, Ticketmaster requires the buyer to have a Ticketmaster account. . Don't show them on your phone. With StubHub, "The StubHub Promise" guarantees a refund if you were sold a fraudulent ticket. Special Offers From discounts to flex tickets to fireworks, check out our current ticket offers. Ability to view venue map. Which among the two has an easier user interface and is easy to handle? Specify the number of tickets you want to pay for. Live Nation and its Ticketmaster subsidiary, which continue to grapple with a Justice Department investigation and bipartisan scrutiny from lawmakers, just recently urged the court to approve their arbitration motion. "This is the ultimate dream and nightmare at the same time," Farwell added, referring to the strong demand for live events after the pandemic-era lull. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There are no refunds available for VIP seating, and some other tickets may also be exceptions to this policy. They use bots and whatnot which is so annoying. However, you will receive full refunds on any canceled events, and the customer support team will try to help if there are any issues with your tickets. No tickets available. Great, but HOW?? In total, Live Nation and Ticketmaster say that Sterioff assented to these terms more than a dozen times. Earlier this week, StubHub took aim at the aforesaid ticketing-reform proposal from Live Nation, which unveiled its Q4 2022 earnings about a week ago and continues to battle a lawsuit over Drakeo the Rulers backstage murder. The panel was a mix of industry representatives Ticketmaster, its smaller competitor Eventbrite, as well as secondary market retailers SeatGeek and StubHub and consumer protection advocates from the Better Business Bureau and Consumer Reports. Financial contributions from our readers are a critical part of supporting our resource-intensive work and help us keep our journalism free for all. Not looking for Taylor Swift? "Due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand, tomorrow's public on-sale for Taylor Swift | The Eras Tour has been canceled," the site said in a tweet. Choosing these higher-priced seats accounted for about a quarter of the 21% spending increase by the hidden-fee group. Due to the high demand for tickets, the prices can rise to seven skies. Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Not looking for Taylor Swift? Or maybe at least know why all of a sudden I cant transfer tickets. Only some of my tickets have sold. Amazonand the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! Different events have different buyer fees. "Many more fans will now have. You can sell them on Stubhub but make sure that they can be transferred from Ticketmaster before you list them. I have two tickets for a concert next month, but I won't be able to attend, since I have to work on that day.I tried to sell the tickets on ticketmaster, but they're non eligible for resale on the app/website.Can I still sell them here? 01-11-2021 06:36 AM 1 Reply There isn't any individual resale fee on these transactions. In the initial complaint one of several that the Beverly Hills-headquartered promoter is facing from fans who were unable to purchase tickets to Taylor Swifts forthcoming tour the Washington-based plaintiff accused Live Nation/Ticketmaster of misrepresentation, fraud, multiple antitrust infractions, and more. Some teams, venues, or artists put delivery delays. Because the Ticketmaster and Live Nation websites provided reasonably conspicuous notice of the Terms to which Ticket Purchasers unambiguously manifested assent, Judge Danny J. Boggs wrote when explaining the latter ruling, we hold that the district court did not err in determining that the Terms, including the arbitration provision, were valid and binding., Those Terms contain a mandatory arbitration agreement which broadly applies to any claims relating to the use of Ticketmaster and Live Nations sites, products, or services, spelled out the companies, which are pushing ticketing-reform legislation of their own. Twice a week, well send you the best Goods stories exploring what we buy, why we buy it, and why it matters. But it becomes a "buyer beware" type market, experts said. . Even for the buyer, searching and doing other movements on their website comes without any charges. No. That price tag will get . Please help! Support our mission, and make a gift today. Doing so will bring you to the primary seller's page. However, their purchases dropped off much more steeply when the fees were sprung on them at checkout: They were about 45% less likely to make a purchase than those who saw the full price up front. For most participating venues, you can get a full refund on your tickets if you request it within 72 hours. For the experiment, StubHub randomly assigned half of all U.S. users, who count in the millions, to an experimental back-endor hiddenfee structure where buyers saw only the ticket list price as they shopped, and extra fees were only displayed on the checkout page. The question for consumers becomes how to know whether they're making an error before buying. StubHub: $245 - $542. ET. A-List Members gain access to the best seats and the lowest prices. Each week, we explore unique solutions to some of the world's biggest problems. [deleted] 4 yr. ago It's easy to see why consumers get confused: Google results for "Taylor Swift concert tickets" on Thursday afternoon brought up ads for StubHub and Vivid Seats both secondary sellers before those of Ticketmaster and Taylor Swift's own website. As reporter David Dayen noted for the New Republic last year, nearly half of Live Nations revenue comes from fees that are handled by its own subsidiary. A person without any knowledge and experience in using a ticket-buying and selling website can also use this site. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and the client, Live Nation, which happens to be Ticketmasters parent company; and a service fee, which was the largest, at $23. Anyone know how I can contact customer support for Ticketmaster? }, three one = .hide-if-no-js { Ticketmaster should be able to confirm this for you. A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called drip pricingwhereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. I sold tickets on StubHub and when I went to transfer them on Ticketmaster and my Transfer button was grayed out. The website makes the ticket-buying process simple. Sorry we couldn't be helpful. [2022], Ticketmaster vs Seatgeek: Which Is Right For You? Wed Aug 09 2023 6:30 PM SoFi Stadium, Inglewood, California. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront. However, instead of being determined by the ticket price, they're charged for every order. Is there any way I am able to give these tickets to the buyer? You can use the price filtering tool to find the best seats for your budget by looking at venue maps. Get this delivered to your inbox, and more info about our products and services. Sometimes, that might happen if a reseller sells multiples of the same ticket; only the initially scanned ticket will work at the door. Click the button to transfer tickets and follow the simple steps onscreen to transfer to your friends. Event tickets that appear on a primary seller's site are ones being sold for the first time and at face value (i.e., the price printed on the ticket). Press J to jump to the feed. For Ticketmaster, the biggest selling point is a flexible return policy. Fans can also do a Google search for consumer reviews of the seller in question, which may give an indication as to whether others have suffered a scam. 1. While these particular numbers may be new to you if you do not live in the Midwest and attend canonical classic rock concerts, the gist is likely familiar. Michael [Rapino], CEO of Live Nation, made $70.6 million last year, including $58.6 million in stock, Dayen writes. StubHub vs Viagogo: Which Is Better For You? Swifties, as the artist's diehard fans are known, flooded the internet this week to buy pre-sale tickets for "Eras.". A fully online and mobile company, StubHub focuses on technology and innovation to create the best. A concern for consumers: The secondary market has seen a "rise in fraudulent, unethical and illegal activities" like ticketing scalping and ticket touting, according to Technavio, a market researcher. If you're in a hurry trying to get your tickets which of course you're going to be because of the demand it's really easy to make a quick mistake. New Shows Announced in the U.S.! Data is a real-time snapshot *Data is delayed at least 15 minutes. The whole thing took an hour, and at the end, there was no consensus on how to make ticket fees more fair. They have a user-friendly website with a good user interface. These two companies often offer tickets for the same events. Select the seats and have a look at all the other important details. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. This is my first time selling on Stubhub. They are ready to deal with multiple currencies. However, on every successful transaction, the buyer will be charged 10% of the face value as fees. Cookie Notice Nothing was even on the table. For fan-to-fan reselling rather than original venue purchasing, there are extra fees applied. Ability to narrow search parameters with advanced filtering. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Order processing fees are another type of convenience fee. The more popular the event or the artist is, the more money will have to be spent to get a closer seat to the stage. Save my name, email, and website in this browser for the next time I comment. It has tickets to book online like theatre, family events, sports, concerts, and other events. Registering yourself, selling on the website, buying process, and surfing on their website, nothing is complicated and every action can be carried out with ease. If this does not help you, the customer support team of the company is always ready to help you out anytime and anywhere, after you give them a call. You are not required to use the same device you used to book the tickets. You can transfer as many tickets as you like. Here's my takeaway: If you want tickets to a big, highly promoted arena show, whether it's Bruce or Beyonc, set a budget and register for the sale. There was a $19.50 delivery fee to cover expenses of mailing a ticket; a $4 facility charge set by the venue; a $4.25 order processing fee shared between the ticket seller, Ticketmaster, and. Financial Times ranks Haas FTMBA #4 in U.S. New approach puts brain scans on the witness stand in trademark disputes, How Woodrow Wilsons racist policies eroded the Black civil service, Haas MBA student featured on new season of hit Netflix dating show Love is Blind, Do multinational corporations exploit foreign workers? Amid all the hubbub and craze for tickets desperate fans may be excited to come across what seems like a good deal. Is that normal? I can't see my Resale tickets available to buy on the website. Websites that incorporate hidden fees that are only revealed at checkout are making more money than they would if they chose to honestly display all fees upfront, Tadelis said. For more information, please see our And Ticketmaster is regularly referred to as one of the most-hated companies in America its the largest online ticket seller by far and has been under monopoly scrutiny since its 2010 merger with Live Nation, the countrys largest promotion and venue company. What if the buyer doesn't have an account? Phone support during select hours on weekdays and weekends. From the sellers side, 15% of the face value will be detected in the name of fees. In Canada, there hasnt been any enforcement, she said, which doesnt seem true considering Canadas Competition Bureau is suing Ticketmaster right now for deceptive drip pricing. (That means the gradual adding on of additional costs throughout a purchasing process, which consumer protection bodies hate because it makes comparison shopping extremely difficult.). StubHubs website is very convenient to use. Depending on the venue, StubHub can show you a map of where each ticket's seat is. The search function is one of the best in the industry, including venue map viewing and advanced filtering. There are options to get Ticket Insurance, which will let you file a claim if you are unable to use your tickets for some reason.
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