Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I'M TRULY IMPRESSED. There might be differences based on offers. Cancellation Protection can be purchased only at the time of booking and is not refundable. Please note, it is your responsibility to provide all the above-mentioned documents. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Just scroll down to the bottom of this page and create a support ticket. Honestly, never use third-party companies to rent a car. This information must be sent via email and give Wisecars the relevant details of the incident. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Please read the following to know what is included/excluded in our coverage offers. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Manage Bookings Online - Wisecars - Wisecars The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Due to this protection, it cannot be read by any third party. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Wisecars does not own or operate any Car Rental Companies. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Cancellation Protection can be purchased only at the time of booking and is not refundable. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If you have any questions, please feel free to contact us. Excellent! @ Vicpak. If your plans change in advance, you can bring your pick-up time forward by amending your booking. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. 21 helpful votes. Minimum age requirements on larger cars may also be higher at some locations. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Wisecars is an online vehicle rental broker. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Even worse, they've created hundreds of fake 'good' reviews to fool people. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Minimum age requirements on larger cars may also be higher at some locations. Powered by, We use cookies to give you the best experience. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. It is highly recommended to call the police even for the smallest of damages. What's Wisecars' cancellation policy? We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In all these cases, you will receive no refund of the money you have paid. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. They may be needed if you wish to make a claim. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Alternatively, just sign in or register using your Google or Facebook account. He explained to me patiently and clearly. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. The car rental company will charge you for the additional driver for the whole time that you have the car. Wisecars car rentals - Bargain Travel Forum - Tripadvisor Wisecars does not store credit card details. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. In that case, please contact your bank for additional details. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you have any questions, please feel free to contact us. Email Protect your account with two-step authentication Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. You can upgrade your car before you start your trip. You can present the voucher either in a printed version or a digital form (such as from your smartphone). We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. If additional information is required, the process may be extended for another 28 calendar days. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Consider the cancellation policy. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Find out how we combat fake reviews. Email Protect your account with two-step authentication Send code Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. To improve our service and website, we may use small data files known as Cookies. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Some Car Rental Companies in some rental countries may also require an International Driving Permit. A fair fuel policy means that you will have to return the car with the same amount of fuel that you picked it up with. Thanks! charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Fill in your personal information and state your request. I attempted to rent a car from them for a few days for $535. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Read Customer Service Reviews of www.wisecars.com - Trustpilot With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. CAR RENTAL IMPORTANT INFORMATION - wisecars.com Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. If not, you will need to purchase the cover at the car rental company counter. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Anyone can write a Trustpilot review. Special price and hope that it will be the same at location. It goes against our guidelines to offer incentives for reviews. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. When you rent a car, you will usually need deductiblecoverage. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Wisecars customer support is available 24/7. 2023 Wisecars. WiseCare Claims and Cancellations | Wise F&I All rights reserved. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If your additional driver is under 30 or over 65, please check your car's terms and conditions. It is highly recommended to call the police even for the smallest of damages. If you do not agree with any part of them, you must not proceed with your booking. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. I will give you a five star rating. We will send you your rental voucher 48 hours before your pick-up time. It might take your bank extra time to settle the amount. Manage Bookings Online - Wisecars - Wisecars Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Read Customer Service Reviews of www.wisecars.com - Trustpilot Some Car Rental Companies in some rental countries may also require an International Driving Permit. Great service! If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Your browser settings can be set to inform you before receiving a Cookie. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. I had questions about requirements of car insurance. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. Reply from Wisecars. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Save. You will find the telephone number in the Car Rental Agreement. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. One of our helpful agents will be in contact with you to address the request. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please note, making a new booking may result in the change of the Car Rental Company. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Wisecars car rentals - Bargain Travel Forum - Tripadvisor Please note, making a new booking may result in the change of the Car Rental Company. If you cannot find the confirmation email, please contact us via our website. Contact Wisecars Customer Support - phone, email or messages Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 49 reviews. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. When picking up the car, every driver must present their licence. Very easy process and had the best price on the internet. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". No charge will be made for amending your booking before the start of your rental. I read other reviews from this company after this had happened and that is a common . If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. They will need to show their drivers license, which they must have held for at least two years. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Wisecars | Better Business Bureau Profile We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. We can accept no further responsibility when there is no out-of-hours service available. The rules that apply to the main driver also apply to any additional drivers. It was very easy to make reservation and booked a rental car in a few minutes. We do not delete personal data on the request of a third party. Dominik B was very helpful and nice.However the site is not the best. The use of our website signifies your acceptance of these Terms of Service. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Dear Allan,Thank you for sharing your customer service experience with us! damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars Reviews - 45 Reviews of Wisecars.com | Sitejabber We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. What's Wisecars' cancellation policy? Reduce your carbon footprint by selecting a greener car hire option. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Wisecars Car Rental Comparison on the App Store In that case, please contact your bank for additional details. All this experience and expertise is aimed to ensure you get the best experience. I reached out to Wisecars, who were really understanding of the issues I encountered. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. 1 year ago. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. Please inform the car rental company straight away if your rental car gets damaged. DeductibleProtection covers up to EUR 1000 of your deductible. Your contract for car rental will be between you and the Car Rental Company. Wisecars does not own any physical locations or offices. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Please note that all additional drivers must also show a valid driving licence at pick-up.
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