I hope youre having a great week so far! How to report a downed wire if I'm not a customer? Thanks. Then it tells me it can help me better if I sign in. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Press 0 a lot. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. You can contact 811 to get utility lines marked. Comcast Phone Number | Call Now & Skip the Wait - GetHuman You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. 5. Why is my Xfinity Cable box stuck on boot? You can email the site owner to let them know you were blocked. Discussion. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How to stay in touch with Verizon during an emergency We have made changes to keep employees safe so response and call times may be longer than usual. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Call us at 800-477-5050. I suspect it's an old wire). How do I talk to a real person at Comcast? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. How do I report down a cable line? Two delivery trucks have had close calls recently. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. How do you fix an exposed wire without electrical tape? If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. A drop-down list appears. Downed Wires | Baltimore Gas and Electric Company If youve got a free afternoon, you can run the cable yourself and save some money. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. I think it may be the original phone line. The wires at my rental property are on the ground. to Call your mayor's office. It's not the power line and I don't think it's the regular cable either because there's no service outage. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. Should you experience further issues, please create a new post. Jacksonville, Florida Area. I would like to report down wires in my back yard for the second time. If the IP address resides on the Comcast network. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Xfinity Outages | CableTV.com It is to be expected when weather conditions are severe. Here is a list of frequently requested telephone numbers: Cable. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Privacy Policy. Emails sent with an attachment cannot be processed. Cloudflare Ray ID: 7a2ad44e3df86ef8 Hello there! -ATTU-verseCare. Choose the option that best describes your situation. Press Enter to send it. Sky News - Wikipedia With our new Xfinity support chat, you do not need to input the name of a person. Call 800.288.2020 and select Repair. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Report it as a hazard to your local PD, maybe they have a better contact. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dial 333 to get connected to a customer service representative. Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. I can't get into my property because the line is blocking the drive way. If the center conductor of the cable is solid copper, it carries it quite well. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. I called on 7/20/21 to report this issue and no-one has been to fix the wires. How do I report a downed telephone line? Privacy Policy. 7 years ago. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Let us know. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Press question mark to learn the rest of the keyboard shortcuts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. https://corporate.comcast.com/stories/meet-our-digital-care-team. Sound the horn, roll down your window and call for help. If you receive overhead electric service, your electric system con- sists of the following: 1. This post was marked as solved. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. Its important that you dont exit the vehicle unless youre in imminent danger. How to Reach a Real Person at Comcast/Xfinity. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) For more information, please see our You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Stay at least 35ft away from any downed wires during cleanup and other activities. If you have questions about your services, we're here to answer them. Let us know. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Click the Check for Issues button. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I have a downed wire in the middle of the street. Can you direct message us your name and address, please? The tree and the cable are both on the grass verge next to my property. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Wires down in your yard: Who is responsible? - ABC27 An official employee, such as myself or whoever is first available, will respond. I really appreciate you being a member of the Comcast Family! Genius. When asked if you want to order new service, say "No." Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. It's infuriating. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . I really appreciate you being a member of the Comcast Family! There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). A: Cable and phone wires dont carry current, so its safe to remove them. Marion County officials report storm has passed leaving widespread wind First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. How do I get Comcast to come deal with this? 2 1 RR ryanray.rr81 Visitor 2 Messages How Do I Report a Problem with My Comcast Landline? - GetHuman First Call 9-1-1. Warn others to stay away. Create an account to follow your favorite communities and start taking part in conversations. Welcome to the Xfinity community! Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. how do i report a downed comcast line? - tourdefat.com Type your message in the text area near the bottom of the window 5. Please call this number (855) 307-4896 to set up your service. Internet Security with Xfinity - Report Abuse By selecting Accept all, you consent to our use of Cookies. Comcast Xfinity Outage Map. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Thank you so much Anthony for sending us over those details and the Modmail. It's not the power line and I don't think it's the regular cable either because there's no service outage. Tips in case of an outage What if my power is out? How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. An official employee, such as myself or whoever is first available, will respond. Verizon Customer Service - Contact Us | Verizon Help Center and Support Ask for the Comcast liason. Thanks! I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Companies respond better when others are watching. Responsible . If you have questions about your services, we're here to answer them. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Call 800.288.2020. We've had a downed wire touching our building for about two months at this point. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! This website is using a security service to protect itself from online attacks. Call 800.288.2020 . How to Report an Issue Online Visit xfinity.com/xfinityassistant. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. Never touch a downed overhead electrical line. 3.) Xfinity Status Center - Check for Service Outages In Your Area Emergencies and Safety | Consumers Energy Scroll down and select Manage Internet. Question: Does Comcast Hve To Repair A Cut Cable Line If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. There appears to be no other way to contact comcast/xfinity. The tree and the cable are both on the grass verge next to my property. Report a downed power line - Pacific Gas and Electric Company STAY AWAY from downed power lines. Remember: This number is just for unburied ground cables. Rod Furlan is a crook and Thief and should be held accountable. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I don't have AT&T, or a landline. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. My electric company has been out already and have told me that it is Comcast's issue. Xfinity Customer Service - Contact Us What to do if you see a downed power line - Pacific Gas and Electric If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Type your message in the text area near the bottom of the window. Asking on behalf of my place of business. Where on your property are the lines down on and would you consider them a safety hazard as of now? Help and Support Topic | Comcast Business Support In the top right corner, you'll see a little chat icon near the bell icon. ET. Then, call PG&E at 1-800-743-5000. Can you please send us a Modmail message with your first and last name and full address? The channel and its live streaming world news is available . Hi, @user_af7a95. Call 9-1-1 immediately to report a fallen power line. My thinking, if I were to do this at my house would be that that 1.) For your safety, do not touch or move the downed line. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Select Restart Modem to begin troubleshooting. #iworkforComcast Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago Comcast landlines are being used by homes and businesses alike. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. It's in front of my yard, and it goes across the street. Stay put and call 911. Comcast does not do tree trimming. You can also request a call at a time that fits your schedule. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. DO NOT TOUCH downed lines or anything they are touching. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Not a word either by phone, email or through the support chat since then. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Usually 911 dispatch has unlisted numbers for utilities. ARA - Utility Regulation - Houston New comments cannot be posted and votes cannot be cast. Where or how can I report this? Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Who Do I Contact About Downed Phone Line In My Backyard? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Sky News is distributed via an English-language radio news service, and through online channels. How do I report a downed line in as few steps possible We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it.
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