Some countries have reopened borders to international travelers, with guidelines or restrictions. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. You agree that you are bound by such additional terms and conditions. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. How do I book seat assignments and meal requests? Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Travel & Covid-19: Everything you need to know. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. Business Details At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. All refunds will be delayed until the situation stabilises. You can also update your email address to a more permanent one on your account any time. Have a look and see if there is one that works for you! Any booking you make will be with the relevant travel service provider and not StudentUniverse. We will try to reach you again as soon as we can. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Refund Policy. Airlines have been updating their policies regularly as the situation is changing. You can also update your email address to a more permanent one on your account any time. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Heres some answers to the top questions we are getting and information to help us help you faster. This deposit is non-refundable unless your tour is cancelled by us. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. (Opt out at any time). Please check your applicable loyalty program for the specific terms of your membership. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse If you require your confirmation email to be resent please contact us. Youll be able to use it on StudentUniverse, for flights operated by that airline. Coronavirus FAQ | StudentUniverse All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. A credit or debit card must be used to confirm any booking. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. We cannot issue a refund for you if the airline policy does not allow it. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. However, some countries (Iceland, Greece, etc.) All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. Coronavirus FAQ | StudentUniverse It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. StudentUniverse: Cheap Travel on the App Store Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. A refund must never exceed the original payment amount. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. You can view any fees associated with canceling your ticket under the My Trips section of your account. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. If your ticket was totally unused, itll be for the full amount of the original ticket. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Transport and accommodation providers have differing cancellation policies and rules. For many airlines, the credit is good through December 31, 2020. We may correct any pricing errors on our website at any time. Prices are not guaranteed until full payment is made. You must comply with local government regulations. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Issuing Refunds to Credit and Debit Cards - Stanford University In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Bottom Line. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Booking Conditions - StudentUniverse The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. If you want to pay separately, you will need to make multiple purchases. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. Log in (or join) to see if you are eligible. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Log in to get the phone number and call our agents, who will help you book over the phone. You will be given immediate feedback on whether the code worked and if not, why. When you book with us we will look after you until you arrive home safely from your travels. There are also plenty of travel deals available to all young people (18-25 year-olds). Masks are now mandatory in airports, train stations and other ports of travel. Sometimes airlines provide us with fares they do not want displayed to the general public. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. We will ask you for details about your experience to forward to our technical support team. Yes! If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. DONT BUY REFUND POLICIES. All accommodation ratings are set by the relevant provider. Verify your student status to purchase exclusive student fares. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . To verify your current enrollment status we may need to contact your university or college. To confirm your travel arrangements you may be required to pay a deposit per person. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. We hold an Air Travel Organisers Licence (number 4267) issued by the Civil Aviation Authority. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). It is your responsibility to ensure you have the proper visas/documents. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. These policies and rules are binding on you, so be sure to review them before purchase. I have questions about baggage. It is entirely at the airlines discretion to provide you with a seat on a later flight. Studentuniverse Refund Policy Promo Code : r/BeamOffers We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Take advantage of our promo codes and special offers to save even more. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Please note that we can *NOT* reinstate your flights for you if you cancel them. Sound good? This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. Most Popular. Sometimes airlines provide us with fares we cannot display online, even to our members. They may change due to air traffic control restrictions, weather conditions or operational requirements. In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. Never miss a flight (deal) again And ICYMI, you dont have to be a student to book on StudentUniverse! No need to worry, your credit will still live in My Wallet. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. StudentUniverse is not an insurance company. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Dollars? Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. We know, its very confusing! However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Travelers are responsible for ensuring that they have all necessary travel documents and visas. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Frequently Asked Questions | StudentUniverse FAQ Airlines generally do not allow changes to your routing or name changes. How do I change or cancel my flight ticket? AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We really cant speak to any insurance questions. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Travel insurance is recommended for all bookings. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. LAST UPDATED: March 3rd, 2023. Studentuniverse Refund Policy Coupon Code : r/DiscountSuave Make sure there are enough seats remaining for your party and let everyone go through the checkout process. At the time, most countries haven't announced a vaccination requirement. The active codes can always be found on our Promo Codes Page. Individual services and tour organiser packages. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. 198 User Reviews. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Some countries also require a machine-readable passport and/or unstamped available pages. If your airline is offering refunds, we can advocate for a refund on your behalf. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. If you don't see a credit there, but think you have one, just give us a call. Our agents will give you full details of the itineraries before you book. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination.
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