Requesting your retainer refund is very easy: simply log into your online account (i.e. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. They often do so without adequately considering the effect these changes have on people within the organization. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. October 8 Avoid at all costs. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Hi Hannah, Im sorry if you felt the need to escalate this. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Change Management Certification Training in Fort Myers, FL 2023 Trustpilot, Inc. All rights reserved. Regus always emphasized that it keeps its policy. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. October 23 Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. There is non existent customer service department. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Changes in an organization are about more than just policies. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. When they try to collect the rent, their speed is very fast. We will then confirm your payment date and amount. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. September 14 I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. This is a multi-location business. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. I sent Briana of Regus an email about how the procedure was going this week. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Originally, total costs 20k THB, but end up with 50k THB. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Suggested companies are based on peoples browsing tendencies. Anyone can write a Trustpilot review. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Find out how we combat fake reviews. How BBB Processes Complaints and Reviews. Your agreement end date is not until 10/31/2021. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. If you were to take direct space or a sublease you would also see these fees in your rent annually. They would not remove the items that I didn't want. Company Name: Max Dragon Technology Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. As you can see from your statement of account, available online (e.g. Prices are subject to change and will vary depending on the specifically selected products and services. And we have the solutions to help you work this way. Here are 8 tips for writing great reviews. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Give your team a place to focus, thrive, and grow, while we take care of all the details. The company left an official comment on this complaint. Trustpilot is assessing this review in accordance with our flagging process. We also ensure all reviews are published without moderation. Regus Online Account Absolutely unacceptable behavior. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. We find it very unfair that for this reason you post a very visible, insulting and untrue review. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. If it has been longer than 30 days, please get in touch so we can investigate further. Why take the Change Management training from Reform Skills Inc? I couldn't get my retainer and called them. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Start checking the messages customers send you. Please remember that the retainer is refundable at the end of your agreement. If you refuse to pay their bogus invoices they will send you to collections. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We found a responsible person where we inform her about the problem. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. I am a small business and cannot afford any of this. We appreciate your business. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Sandra promised me to escalate my procedure below, however, when could I get it safely? they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? This will surely increase the credibility of your complaint. Such companies should not exist. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Flexible Workspace Designed Around Your Needs. Have a question or issue with your current products and services? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. *T&Cs apply. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. They still continue to send invoices with no one responsible to be there to answer. Customer Reviews are not used in the calculation of BBB Rating. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. but when u need support / CS to talk and solve ur problems its literally non existant. I realized that my 'request for a retainer' of my account portal had been disappeared. I asked a receptionist to help my issue to the Regus help desk. Company CEO: Linda Worthington Contact the organizer to request a refund. Regus Online Account No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Our advisors are ready to help you find the right place for you. And of course, they just charged me $244 for November. Our coworking spaces are designed with collaboration in mind. Customer service is simply poor. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). If it has been longer than 30 days, please get in touch so we can investigate further. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Theyre a great place to connect with colleagues, clients and other like-minded businesses. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com You should receive your refund within 30 days after your agreement end date. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. After being in my new office they are increasing rent by 8.7%. For clarity, you were also charged a retainer top up. At the end of your contract, they will automatically renew you without a signature and without consent. Thanks again for your comments which help us improve. Please advise what can we do to get back our retainer refund? Because Regus prefers to hold that retainer as leverage over you. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! But change is necessary and you as a change manager will be expected to lead from the front. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Find out how we combat fake reviews. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Regus are not transparent with their pricing. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Regus flagged this review for containing harmful or illegal content.Read more. They charge an excessive retainer fee. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! If you were to take direct space or a sublease you would also see these fees in your rent annually. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We will then confirm your retainer refund date and amount in return. They would not remove the items that I didn't want. They charge your card for amounts more than stipulated on invoices! Went through the cancellation process but the system wouldnt cancel my membership until the end of November. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We use dedicated people and clever technology to safeguard our platform. I posted the review here and Sandra replied to me. We have checked and cannot find any payment details set up in your account. Hi Hannah, Im sorry if you felt the need to escalate this. I am so frustrated. They said usually they will refund the retainer one month after the lease is over. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Find event and ticket information. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Its an automated process. It won't go in any direction! Is Regus a scam or a legit company? | Regus Q&A - Sitejabber And if you read the message, try to actually comprehend what the issue is rather than blowing it off. If you need further help, pleasespeak with our team member who is already in touch with you. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Unacceptable billing practices. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Customer service is simply poor. Whether you work alone, youre growing a start-up, or youre running the worlds most successful corporation our network makes it possible to work near clients, colleagues, or family. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Thanks again for your comments which help us improve. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL.
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